Disable closing ticket without payment for entity

V5 Question
1

Sorry for all the questions.

I’m using the basic clocking in system, so staff are assigned to tickets via employee entity to track clock in/out. The downside of this is staff can now press close to close ticket without payment as the Employee entity is assigned to the ticket.

Is there a way of disabling Employee entity from being able to close ticket without payment whilst leaving this option open if customer or table entity is selected?

Thanks!

2

You can change mapping of Close Automation Command to work only if Status=Paid. But that could cause other issues depending on your setup.

BTW: The ticket is not really closed it remains in open status. You can access it from Entity screen or tickets module.

A better thing to do is train staff how that works. Since you assign people to tickets it would be really easy to see who has unpaid tickets.

3

Thanks Kendash, I think i’l change the close button to a log out button and add a park order button for suspending a transaction as a workaround.

4

Take a look at this;

You may be particularly interested in the prompt when user logs in next to tell them they have layed away/parked ticket…