Event for when order quantity is changed via +/- buttons with Status=Submitted

[Memo]

Against recommendation, a location wants to be able to modify a submitted order if a customer calls later to modify an existing order (some pizzas are a PITA to void and enter again).

Using the Update Order action I am able to unlock the order and modify it.

However, I want a paper trail/log in the event they try and blame us for something being changed (has saved our asses in the future). I would like to log the menu item name, current quantity, then new quantity, and only if the order has been submitted.

I’m not sure what event to use if the quantity is changed via the +/- minus buttons or if it’s even possible to grab the info I’m looking for.

ANy thoughts?

TIA

[Bob_be]

@Memo

I’m not sure what event to use if the quantity is changed via the +/- minus buttons or if it’s even possible to grab the info I’m looking for.

@JTRTech has a tutorial about creating custom +/- buttons (AMC). A log could be started when one of the buttons is pressed.

TUTORIAL: Custom +/- Buttons

So following some tricky automation I found myself needing to ‘catch’ order quantity changes on the +/- buttons but that’s currently only possible through Ticket Total Changed event but that gave me other issues as was working with calculations. Anyway. Automation Commands Plus Quantity [image] Minus Quantity [image] Both will want mapping to order line with visible state of New [image] Automation Command Executed Rule [image] You could get creative with order states to make minus d…

Would cloning the order and voiding original order be a better solution?

[Memo]

Brilliant. Thanks!

I didn’t know one could turn off the +/- buttons.

But I like your idea of the void/clone idea. This will be better for all involved.