Flaw in Temp Tabs setup

#1

I followed this tutorial to make an Open Tabs and To Go orders.

I have noticed something here in some testing.
If I open a temp tab for say a bar person sitting at the bar, and print a ticket/bill to hand to them, it take the number out of the button and something there are no open tabs.

How can this be fixed?

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#2

Without looking at your setup and going through JTRtech’s video. I’m guessing when you printed the ticket it changed the ticket to “Locked”.
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On your “Automation Commands” button header, add " && (TS.Status=Locked)" (no quotes) behind your last “)” and before your last “}”. It should/hopefully work.

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#3

That sounds about right.
I removed lock from my flow so wouldn’t have thought about that.
Adjusting the report expression as suggested should resolve.

#4

@JTRTech, I used your amazing video to setup that feature on our system. I liked the listening to your thought process as you were setting it up. Thank you for providing your videos.

I double checked our setup, the status stays the same, after printing, on our setup. Instead of Temp Tab I used Rink Tab (we’re a roller skating rink).

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#5

No Sir did not work.

#6

Show what you put.
I’m not sure locked is right saying that… locked isn’t a state it’s a ticket option. Printing bill changes state to Bill Requested…

#7

I tried this, it was just like the comment said and didnt work.
Open TabOpen: {REPORT TICKET COUNT:(TS.OpenTab=OpenTab)&&(TS.Status=Unpaid) &&(TS.Status=Locked)}

There was a space before the && so I removed that to see and same thing, nothing, no fix

Open TabOpen: {REPORT TICKET COUNT:(TS.OpenTab=OpenTab)&&(TS.Status=Unpaid)&&(TS.Status=Locked)}

#8

This is what I have and it works till you print bill.

Open TabOpen: {REPORT TICKET COUNT:(TS.OpenTab=OpenTab)&&(TS.Status=Unpaid)}

#9

Sorry, I thought that might work.

When an “Open Tab” is created, is it converting to a new Ticket Type? Perhaps an Open Tab Ticket? After creating an Open Tab ticket. Look at the tickets screen (Main Menu -> Tickets) to see what the ticket type is. Then print the ticket. Does it keep the same ticket type (Tickets Screen)?

#10

image

Ticket Screen Unprinted.

Ticket Screen Printed.

#11

It need to be or not and, status cannot be both…

Open TabOpen: {REPORT TICKET COUNT:(TS.OpenTab=OpenTab)&&((TS.Status=Unpaid)OR(TS.Status=Locked))}

Note the extra brackets.
Or can be don’t using OR or double pipe ||

#12

Now its not keeping number count at all.

#13

Sorry, pointed out locked issue and posted with it LOL

: {REPORT TICKET COUNT:(TS.OpenTab=OpenTab)&&((TS.Status=Unpaid)||(TS.Status=Bill Requested))}

#14

Ok I am trying everything and when I print bill to hand to customer it still shows it as a no count.
Sure would be nice if it would stay at a count till paid in full. That way they know there are open tabs to keep a check on.

image

#15

Status is now set to Locked. So you need to enable it for that.

#16

Try this:

{REPORT TICKET COUNT:(TS.OpenTab=OpenTab)&&((TS.Status=Unpaid)||(TS.Status=Bill Requested)||(TS.Status=Locked))}

#17

BOOOM ! that finally did it.

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#18

Sometimes all my knowledge spills out correctly hahaha

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#19

My bad, bill requested in entity state not ticket state…