How do I void Tips after using Re-open settled ticket and cancel payments

[Marian]

Hello guys,

I have Implemented this setup into my sambapos, and I have also CC tips setup on. After I settle a ticket and select to receive CC tip, and Reopen the same Ticket, I can only Void the product, not the CC Tip. How can I void the entire thing ?

Thanks.

Edited by Kendash: Here is the tutorial used for the Re-open settled ticket:

Re-open Settled Ticket & Cancel Payments

The short version of this originally posted here: Enable More Ticket Actions Module from Samba Market. This module enables Reopen Closed Ticket and Cancel Payments action types. Create two actions for both of these action types. These actions do not have parameters. Create “Display Ticket” action, name it Refresh Ticket. Set TicketId parameter as 0. Create an Automation Command, name it as you wish an place it somewhere suitable. Create a Rule to handle this command and call Actions Reo…

[Jesse]

First can you explain your business flow? Why do you want to void Tips are you giving the money back to customer?

[Marian]

The idea was in case that I want to delete the entire ticket. Let’s say that I need to reopen a ticket and then to close it. I will void the products, but the “tips” will remain.
Thx.

[Jesse]

So you are giving tips back to customer?

[Marian]

Ok, I see what you are saying.