How do I void Tips after using Re-open settled ticket and cancel payments

Hello guys,

I have Implemented this setup into my sambapos, and I have also CC tips setup on. After I settle a ticket and select to receive CC tip, and Reopen the same Ticket, I can only Void the product, not the CC Tip. How can I void the entire thing ?


Edited by Kendash: Here is the tutorial used for the Re-open settled ticket:

First can you explain your business flow? Why do you want to void Tips are you giving the money back to customer?

The idea was in case that I want to delete the entire ticket. Let’s say that I need to reopen a ticket and then to close it. I will void the products, but the “tips” will remain.

So you are giving tips back to customer?

1 Like

Ok, I see what you are saying.