How to add change orderin ticket or after buying

[JTRTech]

Sorry but reopening and voiding is not the correct route.
Also void and refund are two completly different things!!

In you picture above your 23 product 1 should have already been paid for.
So they then change to product 2 for 50 right? Leaving 27 to pay since 23 already paid.
So forget the origional ticket for 23.
If you setup refund corectly you would then add product one for 23, select refund making ticket -23 then add product 2 for 50 leaving a balance of the 27 difference.

Here is emres tutorial for refund button;

How to Create a Refund Item Button?

It is possible to create a refund item button in ticket so you can change previously sold items with new items. First of all we’ll start by creating a new automation command. [image] We’ll map this automation command to ticket lines. [image] This button should be visible for only new added lines and it will be enabled if item not gifted or voided. After Saving it we’ll create a new action. [image] Price should be negative so we’ll use [=0-Order.Price] expression. Also We should set…

My preference is to use invers qty rather than price since i would generally reat refund as a not sold/returned stock item. We have seperate system for wastage etc so would be counted there.

Negative quantity for refund

Just hit a snag in my setup being refund. As sales are synced to 3rd part reopening closed tickets is a no go so the tutorial from Q is out the window. The basic refund button tutorial only handles price and while increase inventory is used the second item (the refund) is counted as another sale as decrease inventory remains true from original order adding. Changing decrease inventory to false means it is then not reported in item sales report. If I were to accept that is the item was actual…