How to add multiple menus in 1 Department?

V5 Question
121

Thank

You are right I was doing literally. But now I managed to get message after creating new rule as you shown above. However, Both OK and Cancel button is changing tables. I don’t know I should be trying different in cancel. Here is the rule I have made:

Thanks

122

You need to set a command name on the ask question and a rule set to be triggered from the ask question.
It will have constraints of the ask question command name and command value NOT = OK
Then in that rule add an action to change ticket entity to [:CommandValue]
The ask question will triger that rule.
If not OK ie Old Entity Name from command value of ask question button it will fire and the action will use the old entity name which will now be in the command value to change it back.

123

Sorry, Could you tell me in detail please.

I have created rule as shown above. Do you want me to create new action now? I am really very confused. Sorry for that.

OK and Cancel buttons both of them are changing tables. I want one OK to change Table and Cancel to go to previous table.

As I understood I tried to create action …but confused with what values to put in paramenters?

Thanks

124

Put [:Entity Name] in that field within the action.
That will allow you to set the value from the rule.
Then in that field in the rule where you added this action put [:CommandValue] which when the rule fires will be the old entity name sent over from the cancel button of the ask question.

125

I tried but still not successful. I did following things:

I created action like below:

After that I updated rule as below:

Now it is looping in the ok cancel.

thanks

126

No, the change table action needs to be in its own rule.
An automation command executed rule.

Take the change table action out of that one.
Change command name in the ask question to say ChangeTableMessage
Make the new rule.
Event automation command executed.
Constraints command name = ChangeTableMessage
Command value NOT = OK
Put the change entity action in and out [:CommandValue] in for the entity name field.

127

Still not successful. Sorry. You want me to make new rule With Automation command?

This is so complex.

I did some changes now I am not getting message box too.

Thanks

128

If you don’t mind I would like to go stepwise:

Step 1: I made Action with called Change Table Confirm:

Step 2: Another action I created called: Change Table Message

Step 3: Created new rule with automation command called: Change Table Message Rule:

change table automation rule.PNG772×458 27.8 KB

Step 4: Created rule named: Confirm table move:

Please let me know what I am doing wrong thanks.

129

Hi JTRTech

I went through all the settings again. I made some correction which are as below:

I made new automation command:

cancel table change automation command navigation.PNG1603×154 24.6 KB

After that I made some changes in Change Table Message Rule as below:

I hope I am Going right way this time.

But I am still unable to stop change table when cancel button is pressed.

Thanks

130

Because in tour ask question action you have told it to change table when you press cancel

131

Thats because your ask question goes no where!!!
Ask question command name is like a button, and the = are the values.
You need an automation command executed rule.
You had it almost before;

1 Like
132

Buying V5 just for this right now :wink: