Continuing the discussion from Before close ticket event canel close : [image] Before close ticket event canel close You just need to change the Rule that handles the Close button. Take out the Close Ticket Action.Insert an Ask Question Action that fires an Automation Command called (for example…

[image] How to create Close Ticket button with Confirmation V5 Tutorial In this tutorial I’ll show you how to create a Ticket Close button that asks if order is ready to print to kitchen. We’ll start by creating Close & Print Command button. I’ll create a new Automation C…

Thanks, I tried to do it, but end up with nothing happening.

OK, so what to you have? What you need to do is separate the automation command (button) and the ticket close rule. Its nothing to do with before ticket close rule. So CLOSE button would say have command value of Close Button You need a new rule for automation command executed which would have a…

I am more lost than lost lol. If only I was more clued up with the basics I guess. At the moment it seems confusing, as to what needs changing: a) What changes need to be done in “Actions” to the close ticket action b) What needs to be done in Rules, I guess new rule needs to be created to ask th…

Start in your close ticket button rule first yer… Make a screenshot so we are looking at the same thing.

OK, now the close ticket rule in the top part of the rules list.

OK so as it stands that button is firing that rule. You need an interim/intercept rule. Follow the commands Button (Close Ticket) --> Rule (Close Ticket) will become Button (Close Ticket) | | |____> Rule Close Confirm (Close Ticket) |==> Ask Question…

I have tried it, now when I press the close button I get the question asked but whichever button I press nothing happens, so than I am stuck at that point.

How to add this button "order complete Yes or No"

V5 Question

emre November 4, 2015, 10:28am 21