HI @JohnS, I was playing with ‘Kitchen Display Setup’. I have come across following behaviour. if a ticket is settled or the items on the ticket is voided before selecting ‘Order ready’ option, Tickets will remain in the kitchen Display screen. Basically you MUST click on ‘Order Ready’ before voiding or settling the ticket.
My understanding is that if a ticket is settled or voided then it should also clear from the Kitchen screen.
In below example, I have two tickets which have been settled or voided but tickets still remains under Kitchen display screen.
The only way to clear the tickets now is to use the Clear Database Transaction option from the Database tools.