I have recently installed SambaPOS4 at one of our outlets in Kuwait. I would luv to say it is a wow effect software. I am currently looking for a solution for the following:
I Installed the SambaPOS4 on POS Terminal and made it as a server, it serves 3 Remote Terminal Sessions, i.e.
1- POS Touch System
2- iPAD I
3. iPAD II
4. Kitchen Display (HP Touch SLATE)
The Cashier would always be sitting at the POS Touch System, this terminal can take orders and close the orders. Whereas iPAD I and II can only make the orders standing outside the Restaurant. I want as soon as the Cashier/iPAD I/iPAD II posts order it should show in the kitchen screen. (That screen should only be showing the status of the order) As soon as the order is finished one of the kitchen staff touch the button and that order clears from the screen.
I have tried to use different methods like reservations from the forum example but since I am very new I need sometimes to drill down whereas the restaurant I have to finish it really quickly.
Your help would really be appreciated. Waiting for your reply.
It’ll be of great help if you could share your set up for a Kitchen Display. I’m very interested in this feature and would appreciate if you could direct me to right path.
1… The workflow is based on Tables not Customers. You can add {ENTITY NAME:Customer} to the ticket format in the widget.
2… Again, because the workflow is based on Tables and not Customers.
This setup was designed around a Restaurant with Tables.
Changes needed to track Customers.
1… Kitchen Entity Screen Widget.
On Kitchen Entity Screen, Enter Design Mode, Select Widget, Select Settings->Format
Change
2… Edit Customer Tickets Entity Screen.
Manage->Entities->Customer Tickets->Entity List
Set Display State to Status
Set State Filter to New Orders,Order Ready,Unpaid,Delivered,Bill Requested
Now Customers status will show for all states used in this setup.
This will only work for payment at the end of the sale, for example a Restaurant. If payment is taken during ordering, then the Ticket will not appear on the Kitchen Screen, and the Ticket is closed.
Is there a better way to handle all this? Maybe, but I only put this together as a demo for a Restaurant situation.
I will work on this over the next week or two, to see if I can make the workflow better.
I think we have all that is needed to make it better.
This first attempt was some what of a quick hack to prove the concept.
The next version will have a better defined workflow and better handling of ticket states.
@JohnS after restoring the new workflow database I am getting an error message check database version on version 4.1.18. I tried deleting the file in the ProgramData\SambaPOS\SambaPOS4\SambaSettings.TXT but not helped. Any solutions…???