Mandatory Ticket Note for Gifts or Voids

hellow samba pos i will like to know if it is possible to make a ticket note mandatory for certain tickets states like voids or gifts.

You would need to trigger your ticket note actions in rules with constraints with the automation command names for these events.
Ie void button pressed update ticket note action with [?prompt] perhaps.

what do you mean with “but nation”?..

Edited… New phone and still not used to the keyboard.

You could use a Ticet Note, but it is “Ticket-level” which would not be ideal for Tickets that have more than 1 Void item or 1 Gift item, or both.

Better to use Order-level mechanism instead; this Tutorial uses GStatus State Value to store the Reason on a per-order basis …

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