im trying to use the mark ticket as open action in the Ticket Opened event and Remove Opened Mark from ticket in the Ticket Closed event but its not doing anything, are these actions working?
Yes they work with the role permissions
which role permissions
Sorry I thought it was self explanatory.
sorry ddnt see that permission
kinda confusing, the permission is ticked but still its not working as intended…can you maybe show me the setup i need to do
On Ticket opened event put the action for marking it open, On ticket CLosing event put the action for Remove open mark. Then disable that permission for anyone you do not want opening tickets at same time.
ok thank you, i see my problem i was using the Ticket closed event instead of ticket closing event
There is a known issue with this and transferring tables. It’s in our tracker to solve I do not have an eta on it. @VehbiEmiroglu
so this problem hasnt been solved for years now,since from this post…Mark opened and remove mark opened action
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You are right we have not yet. We have a lot of priority to fix things and this one just hasn’t made the priority list yet.
every problem in sambapos has to get the highest priority, it doesnt matter which problem it is…if you priorities some problems and leave some then they will end up pilling up and you guys end up giving excuses
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Yes I agree. We can’t solve everything all the time but we will solve it. We must prioritize. Nothing is left but we do have to evaluate urgency based on how many customers and requests for that same issue are made. I hope you can understand.
It seems simple when you look at it from your own Lenz but we must look through everyone’s eyes and it’s our job to prioritize what’s most important for the most people. Sometimes we get it wrong but overall I feel pretty good with how fast SambaPOS has solved things for the world with a small passionate team.
This bug ive asked Vehbi to look at again and added priority to it today. I hope we can solve it soon.
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Managed to get this working without using the Mark ticket as open and Remove Open Mark from Ticket…if anyone is interested in the setup do let me know so i can export database tools,check out this video of it https://youtu.be/CGarO1kYr6Y