Merge or Hold all tickets from 1 entity type

[White_Beach]

hey,
Yes it is,
you can see a guide here

Creating a Hold Ticket Button

Create a Display Ticket action: [image] Create a Hold State: Set your color to what you want, I set mine to Blue. [image] Create Two Automation Commands: Hold Ticket command: [image] Unhold Ticket command: [image] Mapping for Hold Ticket command: [image] Mapping for Unhold Ticket command: [image] Clone the Default Cancel Orders action: Change the name to Default Cancel Orders - Hold Select Clear Selection box [image] Mapping for Default Cancel Orders - Hold command: [ima…

but is not exactly what i use,
i use Pre order option,
you can also just settle all to customer account every night