It sounds like you need to map the button to admin only. This prevents them from using it. It won’t ask for pin it just won’t do anything.
As for the open draw on work period end just make a new rule for work period ended and add your draw open/no sale print job action.
I set mine to automatically print the work period report and open cash draw on work period end.
Yes I did that but how do I modify the item if it’s not the correct one
Thanks
Define modify 
I think what you are looking to do is have a ‘void’ type option available for new orders as voids are still recorded in the system unlike canceling, does that sound right?
Well the exact scenario is the server gets new order by pressing a sandwich but than the customer wants a wrap so the server cannot cancel that but it needs to be modified,this is only for security so server cannot start a ticket show price and total on pod and than cancel order,once started has to be finished
This is for my records only if possible
Thanks
You don’t modify an order like that, that is in theory the reason for cancel.
Have never seen a POS system which does ‘order swapping’ like that.
I think the solution your looking for is the idea of VOID rather than cancel for new orders so that the VOID is recorded rather than cancel which is not recorded.
Sure I saw a similar topic not so long ago, will see if I can find it.
Hmm, sure I saw topic as described above but cant find it.
HOWEVER there is a simple setup for recording order cancels;
Could you pls post some screenshots for auto cash open on end day as I will setup it on a live environment
Thanks
How are you opening your cash drawer for cash sales?
Is your kick code on separate print job or on bottom of receipt template?
Only way I was able to open drawer was thru creating the button, and it’s connected to printer
Yes but you created the button, so how are you opening the drawer?
XTC code?
I hide it only visible to admin,I followed the tutorial for cash drawer and imputed the xct code and stopped there and the cash would not open after I created the open drawer button and everything was good cash opens,but than I hide the button so staff cannot open cash when they want
Ok lets explain a few things so we are all on the same page.
- Tickets are not actually made until you submit them. Press Close.
- Cancelling items and pressing close does not record anything. You should not allow drawer to open unless a real ticket is made.
- If someone wants to steal from the drawer it will be nearly impossible to stop it with automation of the software.
- It should not print a ticket unless a real ticket was made.
Maybe you should look at other ways to help prevent this like installing cameras above the register or policies that strongly persuade them not to try it.
Bottom line is if someone wants to pocket money from a customer they will do it and there is no difference if ticket is made or not. You will still show a loss and you will still not be able to track it unless you have a camera. So trying to prevent automation for this sort of thing is really pointless.
Thats fine but you are sending the xct code using a printer template and presumably a port printer if the drawer connects directly to the computer?
That’s a sad truth, it is pretty much impossible to completely protect the cash as at the end of the day the drawer has to open at some point to be able to deal in cash, all you can do is lock down as much as possible and if concerned look at additional avenues like kendash said.
I love that, know it says policies above but just get the image of a poster above the till saying get caught stealing and its death by hanging LOL
At the hotel I part time at our policy as current till system is not very good is we monitor voids, if staff member shows excessive voids we monitor more closely but this is only if anything unusual happens, as its a very tight team and we all know each other pretty well that rarely happens.
(however that system doesnt have a ‘cancel’ feature, there is only void which is logged but they are NOT using samba YET 
)
New people who aren’t local/well known are not given swipe card for till for at least a couple of weeks and we are happy that we can trust them - although by trust them its more a case that they are not useless and going to make loads of mistakes on the till rather than that they are not going to steel.
However this is a hotel in a small town - would undoubtedly be different in a big city with lots of less familier staff.
I know that if they want to they will do it,only that if an item has been entered they have to finish the ticket that is basically what I want and be able to modify the item if necessary but not cancelled
Your best option if you are concerned is probably to keep cancel button but log cancels as said earlier so you can monitor if someone is making excessive cancels and investigate why.
I’m using a printer template with xct code
Ok well its easy to have draw open on wp end,
Make a new rule with event name of work period ended, and add your open drawer action (the one you used with the open drawer button/automation command) to the rule 
Nice touch is to also make a new action of print report and set report name to work period report and add that action to the wp end rule aswell…
What if customer changes mind and manager is not on duty?
You do understand that until the person either settles the ticket or presses close there is no real ticket right? Nothing is recorded to the database yet. So you cant really modify an order… the order has not been recorded yet.
You are adding an unnecessary complication to the process is what I am trying to get at. I can understand your point but your going to add another complication to deal with and thats what if customer changes mind and no manager on duty… You will be forced to create a ticket, then have to adjust accounting, inventory to ensure its correct, and also create a slew of additional automation just for that one thing.
Is it really worth doing all of that just because a customer changes their mind? Your not really preventing any theft nor are you slowing it down. The very reason it operates like it does is because what if Customer changes mind. It allows you to just cancel orders and start over without ever having to hit the database or correct anything.
I agree with @JTRTech a better approach is to just log the usage of Cancel button you can even log user that pressed it. Then you can investigate abuse of cancel button.
TO sum it up why write a ticket to the database just to correct it so its like it wasnt there? Its better not to create the ticket to begin with. Just log the button usage and followup with the user thats abusing it.
I did not think it will be complicated but I will look at some way to solve it as this is a common request when u have no manager on site
Thanks for all the info