Open payed ticket


#1

Hi every one. I’m new in SambaPOS.
I’m working with this POS a few weeks ago and I’ve a problem.
I’ve created a button to open closed tickets but I can’t click it.

Let me explain: When I go to “ticket” section and I open one, I can see the entire order and the “open ticket” at left side, but it appear with a grey color and can’t click it.

I post here the automatization config, please let me know if there’s something wrong, I’m going crazy.

Automatization Command:
- Name: Unlock
- Button header: Unlock ticket
Mapping (Automatization command):
- Enabled State: GStatus=
- Visible States: GStatus= (if I set another status I can’t see the button)
- Visibility: Ticket

In rules configuration I set:

-Name: Unlock ticket
-Event name: AutomatizationCommandExecute
-Personal restriction is: Executed if Matches and AutomationCommandName Equals UnlockTicket
-And Selected actions are: Unlock ticket and update ticket status: Pending
Default mapping (all with *)

And the action configuration is:

-Name: Unlock ticket
-Action: Unlock ticket

I’ll be so thankfull if u could help me with this problem.


#2

You need to use the Reopen Closed Ticket action first and in your automation command button be sure and allow Paid status. Unlock ticket wont do anything for a paid ticket. There is lots of documentation on how to do this on the forum including a tutorial.

Issue category is for actual broken SambaPOS features not configuration mistakes or misunderstandings. Use Question category when posting about configuration issues or help with configurations.


#3

Firstly, if its greyed out it will be the enabled state setting in the automation command (button) mappings page.

However I think you might be getting confused with some terminology…

Ticket Lock and the unlock button (which is a default one) are not connected with closed/paid tickets.
This by default is to remove the lock placed on a ticket when printing the bill (which is to stop people adding more items after customer given the bill).

Can you confirm exactly what your doing?
Am not sure where Gstatus= is coming from, if im thinking straight that by default is only used on orders not tickets…


#4

Hi, I followed the tutorial, but I’m in sambaPOS3 and I don’t know why I can’t install modules.


#5

Hi, thank u for reply, i seen GStatus= in another tutorial to set a “refund” button O_O
I’m using SambaPOS in spanish and the translation is very very bad -.-’’


#6

V3 does not have the feature (Module) you are looking for. You need to upgrade to V4 or better V5.


#7

So, I was going crazy for nothing :joy: Thank u :slight_smile: