I made some changes/improvements in our pizza menu. since we changed restaurante our pizzas have all the same price regarding the toppings…
So I have three (3) groups of order tags for pizzas:
so far so good… but now that I chose one of each… when I click back on SABORES tag
my first order tag corresponds to EXTRAS tag… and appears first…
Is that correct? could it be a bug? could it appear only when you click in EXTRAS tag? that would make more sence to me…
Thanks!!!
G.
that has to do with your order of tags. ill reproduce it and show you example in a few
hey… are you ther? I got tired standing here and waiting, so I sat… is that ok??
LOL!!!
sorry, just a bad joke!!!
G.
So sorry. I been busy and forgot this post. When I get home I will look.
i had the same issue its not a bug it is the way you have put the sequence of order tag set
like
Pasta
Pizza
Pasta Sauce
Pizza Sauce
if i want Pasta + Pasta Sauce then Pizza + Pizza Sauce
it will appear as Pasta + Pizza + Pasta Sauce + Pizza Sauce because my order was set like that
My problem is not in the order tags in ticket. My problem is that order tags get mixed in the screen, right screen, where the order tag buttons are…
Thanks!!!
G.
I was running problem like you.
Try this change the name of the ingredients little. Like this one order tag has Tomatoes and other order tag you put Tomatoe
this way it showed up both in ticket Tomatoes and Tomatoe in sequence they way they punched in
Hope this help until some one figure out better solution
Order Tag Groups and their Order Tags are organized according to how you create & sort them. Are you saying this is not the case for you?
if modifier in the both order tags are same than some how first order tag always get priority
Here is the example I was having problem with.
one order tag has 21 modifier and if customer choose more than 6 than price goes up.
second order tag had 10 modifier and if any name is same as first one than it’s counted in first modifier even if I punch in under second order tag
@allmixedup, are you saying that Order Tags from one Order Tag Group are appearing in a different Order Tag Group? But only if they have the same name? Does the issue appear only when the Tag count of the Group is over a certain limit?
Can you post screenshots of the Order Tag configuration and the Modifier selection screen to illustrate this more clearly?
No it was appearing no matter if counting rule made or not but I spotted when price went high and got my attention.
so we made just little name change or you can say spelling mistake and that take care of the problem
Ok, I see the issue.
Are you certain that your Order Tag Groups and the Prefixes and Tags within them are all sorted properly?
If you have multiple order tags and some of them share the same name… it will do some funky things because some of the relationships are due to naming. It is best practice to not make any two exact same name. Try to differentiate somehow even if its small.
As @Qmckay mentioned the sorting is the issue 99% of the time.
I had an issue quite some time ago where I had same-name Tags in different Groups, and when populating via Auto-Select in the Menu Item, some Tags would not appear on the item because the higher-ranked Order Group did not have a mapping to the Product. Strange behavior indeed.
So, the way I fixed this, with no real discernible visibility was to append a <space> to the end of the Tags in the lower-ranked Group (though the ranking doesn’t really matter, I could have added spaces to the higher-ranked Group instead). That way, the Tags appear to have the same name, but to SambaPOS, they are different! Then in the Menu Item, I added a space as well…
I dont have the autoselect option enabled. Still get mixed in tags screen.
Thanks
G
Auto-select has nothing to do with the the issue you are having - I was just illustrating a point: it is not a good idea to have same-name tags - this is the cause of your issue (and mine).
You need to rename some of your tags so that you have no 2 that are the same. Adding a space to the end of the tag name should suffice.
but, I dont think that I have duplicate tags… What i am doing is using tags twice… is that the same?
G.
Basically, yes. Because your Extras Tags are listed before your other Tags. Reorder your Tags to put all Extras at the bottom/last instead of top/first.
ok… I make the suggested modification… IT WORKED… so now WHY? jajajajjajjajaja
Really I would liek to know why?
THANKS!!!
G.
