Printer issue: print tickets provider failed to retrieve printcapabilities. win32 error : -2147221500Attribute content in the option is invalid

Bahalul · October 16, 2017, 9:26pm

I am having error while trying to print order. It’s saying “print tickets provider failed to retrieve printcapabilities. win32 error : -2147221500Attribute content in the option is invalid” Can anyone help me please?

[LAYOUT]
-- General layout
<T>Ticket
<L00>Date:{TICKET DATE}
<L00>Time:{TIME}
{ENTITIES}
<L00>Ticket No:{TICKET NO}
<F>-
{ORDERS}
<F>=
<EB>
{DISCOUNTS}
[<J10>Total Gift:|{ORDER STATE TOTAL:Gift}]
{SERVICES}
<J10>Total:|{TICKET TOTAL}
{PAYMENTS}
<DB>
<F>=
<C10>T H A N K   Y O U 

[DISCOUNTS]
<J00>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}

[SERVICES]
<J00>{CALCULATION NAME}|{CALCULATION TOTAL}

[PAYMENTS]
<J00>{PAYMENT NAME}|{PAYMENT AMOUNT}

[ORDERS]
-- Default format for orders
<J00>- {QUANTITY} {NAME}|{TOTAL PRICE}
{ORDER TAGS}

[ORDERS:Gift]
-- Format for gifted orders
<J00>- {QUANTITY} {NAME}|**GIFT**
{ORDER TAGS}

[ORDERS:Void]
-- Nothing will print for void lines

[ORDER TAGS]
-- Format for order tags
<J00> * {ORDER TAG NAME} | {ORDER TAG PRICE}

[ENTITIES:Table]
-- Table entity format
<L00>Table: {ENTITY NAME}

[ENTITIES:Customer]
-- Customer entity format
<J00>Customer: {ENTITY NAME} | {ENTITY DATA:Phone}

sukasem · October 16, 2017, 9:39pm

try change printer type to Windows Printer

Bahalul · October 16, 2017, 9:43pm

Sorry Sukasem, I am having same error

sukasem · October 16, 2017, 9:54pm

Can you use nodepad to print.
It is Windows Error.

Bahalul · October 16, 2017, 10:41pm

Did you mean demo printer (notepad) at printer type?

Bahalul · October 16, 2017, 10:42pm

there has no printing at that printer type. I mean it doesn’t do anything after clicking print bill

Shivan · October 16, 2017, 11:35pm

Try “Printer Type” as “Raw” or if that doesnt work. Keep changing that printer type to a different one until one works.

I would try keeping the character set to default value as well and see if that works.

Also for notepad to work, you must open the “Notepad” application then try to print to see if it can at least show the ticket print info in notepas. If it does then just change “Print Type” and change back “Print Share Name” to your printer name

Bahalul · October 17, 2017, 6:45am

Raw printer type doesn’t do anything either. Sorry.

I have tried all the printer type too. But no print.

sukasem · October 17, 2017, 6:50am

open windows notepad and try to print some text from there.
google found:
http://www.hivmr.com/db/713zfz7pj87aczfa1k1z3sjz8pkdf8dd

Jesse · October 17, 2017, 3:59pm

That would be a laser office printer. The printer type should be set to Windows printer. You may want to check the drivers for it.

Bahalul · October 17, 2017, 4:59pm

Notepad print is working when i open notepad.
then i can print it from notepad.
But i need solution to print directly.

Bahalul · October 17, 2017, 5:01pm

I have got the driver from http://www.samsung.com/uk/support/model/ML-2165/XEU and it’s printing from google chrome , MS Word, Notepad etc. But I kindly need a solution for direct printing from SAMBAPOS5. Please

QMcKay · October 17, 2017, 5:17pm

You will need to use the Windows Printer setting in SambaPOS.

Try this:

But something related to Printer.

From Control Panel->Printers & Fax

1.Right Click the Printer and take Printer preferences
2.Change the Source property to ‘Manual Feed’& Apply.(Initially it was’AutoSelect’)
3.Still got some error.
4.Again me changed the Source property back to ‘Auto Select’& Apply.
5.Changed the Quick set Property to ‘Defaults’& Apply
5.Now its Working Fine

(source: [Solved] Error while printing in WPF.. - CodeProject)

Bahalul · October 17, 2017, 5:27pm

There had printing preferences. I have tried to change from there still I am having error.

I don’t know what i have changed now but I am having new error message.

Is my print template okay?

[LAYOUT]
-- General layout
<T>Ticket
<L00>Date:{TICKET DATE}
<L00>Time:{TIME}
{ENTITIES}
<L00>Ticket No:{TICKET NO}
<F>-
{ORDERS}
<F>=
<EB>
{DISCOUNTS}
[<J10>Total Gift:|{ORDER STATE TOTAL:Gift}]
{SERVICES}
<J10>Total:|{TICKET TOTAL}
{PAYMENTS}
<DB>
<F>=
<C10>T H A N K   Y O U 

[DISCOUNTS]
<J00>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}

[SERVICES]
<J00>{CALCULATION NAME}|{CALCULATION TOTAL}

[PAYMENTS]
<J00>{PAYMENT NAME}|{PAYMENT AMOUNT}

[ORDERS]
-- Default format for orders
<J00>- {QUANTITY} {NAME}|{TOTAL PRICE}
{ORDER TAGS}

[ORDERS:Gift]
-- Format for gifted orders
<J00>- {QUANTITY} {NAME}|**GIFT**
{ORDER TAGS}

[ORDERS:Void]
-- Nothing will print for void lines

[ORDER TAGS]
-- Format for order tags
<J00> * {ORDER TAG NAME} | {ORDER TAG PRICE}

[ENTITIES:Table]
-- Table entity format
<L00>Table: {ENTITY NAME}

[ENTITIES:Customer]
-- Customer entity format
<J00>Customer: {ENTITY NAME} | {ENTITY DATA:Phone}

I was trying to print this

QMcKay · October 17, 2017, 5:34pm

There is nothing wrong with your Template, however, it is in a format that contains things that are for “Ticket” (ESC/POS) Printer Type.

You can try either:

change SambaPOS setting back to Ticket Printer (ESC/POS Emulated).
change SambaPOS setting to HTML, and format your Template to use HTML.

Bahalul · October 17, 2017, 5:38pm

I have changed SambaPOS setting back to Ticket Printer (ESC/POS Emulated). but it doesn’t do anything or print. Just close the ticket

I have changed SambaPOS setting to HTML, and format my Template to use HTML. with same template i have used before but still same old error.

Bahalul · October 17, 2017, 7:56pm

Now I have added another printer

and still same error
Printer type: HTML
Printer Type: Windows Printer

JTRTech · October 17, 2017, 9:27pm

Have you set Windows printer type in samba, see screen shows of others but not Windows printer…

Why is you ticket screenshot so slim?
Can you show full width, just thinking perhaps you have some funky symbol or character in product name which is messing up the code.

Bahalul · October 19, 2017, 2:30am

Sorry JTRTech,
Here I am sending you all the screenshot again

[LAYOUT]
-- General layout
<T>Ticket
<L00>Date:{TICKET DATE}
<L00>Time:{TIME}
{ENTITIES}
<L00>Ticket No:{TICKET NO}
<F>-
{ORDERS}
<F>=
<EB>
{DISCOUNTS}
[<J10>Total Gift:|{ORDER STATE TOTAL:Gift}]
{SERVICES}
<J10>Total:|{TICKET TOTAL}
{PAYMENTS}
<DB>
<F>=
<C10>T H A N K   Y O U 

[DISCOUNTS]
<J00>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}

[SERVICES]
<J00>{CALCULATION NAME}|{CALCULATION TOTAL}

[PAYMENTS]
<J00>{PAYMENT NAME}|{PAYMENT AMOUNT}

[ORDERS]
-- Default format for orders
<J00>- {QUANTITY} {NAME}|{TOTAL PRICE}
{ORDER TAGS}

[ORDERS:Gift]
-- Format for gifted orders
<J00>- {QUANTITY} {NAME}|**GIFT**
{ORDER TAGS}

[ORDERS:Void]
-- Nothing will print for void lines

[ORDER TAGS]
-- Format for order tags
<J00> * {ORDER TAG NAME} | {ORDER TAG PRICE}

[ENTITIES:Table]
-- Table entity format
<L00>Table: {ENTITY NAME}

[ENTITIES:Customer]
-- Customer entity format
<J00>Customer: {ENTITY NAME} | {ENTITY DATA:Phone}

Here is with Sambapos demo menu that was installed with software.

Bahalul · October 22, 2017, 12:08pm

Can i have any luck by having this issue fix from you guys?

or at least a name of a Black white printer that support with my Smbapos5 in my Lenovo Windows 10 all in one pc (A5paper should be supported)?