Question with CLOSE TICKET button

Version 4 V4 Question
1

I used to have the CLOSE TICKET button enabled, but now seems to be disabled when entering into ticket view mode from ticket display screen…

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Any help would be appreciated!!!

THANKS!!!

g.

2

According to my untouched Mapping for the Close button Automation Command, the defaults are:

Enabled States: New,New Orders,Unpaid,Locked,IsClosed
Visible States: *

3

That is correct, so the enabled states with “*” should be ALL, if I am correct…

THANKS!!!

G.

4

OK, I changed it to “New,New Orders,Unpaid,Locked,IsClosed” and now its working… so I asume that the * does not mean ALL…

THANKS!!!

G.

5

I have trouble understanding the Enabled and Visible States in the mappings for an Automation Command, but I don’t think * is the same as “All” or “Any”.

I have seen:
*
GStatus=
Gift
GStatus=Gift,Submitted
GStatus=,GStatus=Gift
New
Void
Locked
Paid
New Orders,Unpaid,IsClosed
New,New Orders,Unpaid,Locked,IsClosed
and even blank:
(i.e. (blank) … the State is empty/cleared/undefined)

6

@gerlandog, by default (as in fresh install), the Close Ticket button has nothing entered for Enabled States and * for Visible States

7

So, blank for Enabled States would be the equivalent to ALL? and not the *?
Thanks!!!

G.

8

Because you have states that also relate to a fully settled ticket (isClosed, etc), * is good for states of an open ticket, but when you need to deal with isClosed tickets too, leaving the state blank works better instead of *,isClosed