Because you have states that also relate to a fully settled ticket (isClosed, etc), * is good for states of an open ticket, but when you need to deal with isClosed tickets too, leaving the state blank works better instead of *,isClosed
Because you have states that also relate to a fully settled ticket (isClosed, etc), * is good for states of an open ticket, but when you need to deal with isClosed tickets too, leaving the state blank works better instead of *,isClosed