Recall & Clone (Customer) Last Ticket

[sam2]

Hi i have follow another tutorial this works fine and this recall this ticket also but the problem is the original ticket 1st i have to use close button then again open the ticket from customer ticket entity screen and settle then when i recall the previous ticket it will work.

if i use direct settle button for original order and then when i go to to customer search and select customer and recall previous order then it will not recall.

so here i have to use always first close button before doing settle.
can any one help me for this please and here is the tutorial link. and i have share the zip file of my setup also.

Recall Ticket V5.zip (1.5 KB)

Recall & Clone (Customer) Last Ticket (2 methods)

Here are 2 different methods to recall a Customer Last Ticket and Orders, and optionally Clone the Ticket. Personally, I prefer the 2nd method because it is “cleaner” and avoids unnecessary prompts. The first method (this post) uses Entity Custom Data to store the Last Ticket Id and an Ask Question Action to determine if the user wants to Load Last Ticket. The second method (2nd post) uses Entity State to store the Last Ticket Id and 2 Automation Command buttons to Load and Clone the Last Tic…