Ive quickly looked through as never used this setup, but look at the red circled part of the image below you posted. It looks like you have done == " (equals, equals, double speech mark) or (equals, equals, single speech mark, single speech mark)
it should be i think a single speech mark then a space then another single speech mark, so:
== ’ ’
which is different to == " or == ‘’ (double or 2 singles)
This might not be the issue but worth a try as i dont think what you have is correct and should be 2 single speech marks with a space between then
Can you show a screenshot of the ticket it’s trying to recall, is that ticket ID shown in your error message the actual ticket ID of the ticket your trying to recall?
I’m guessing not as the error is saying it can’t find a ticket with that number so it’s probably as Jesse suggested and it’s not storing the right number as the ticket ID for it to then recall
A think there’s a database tools file for this setup if there is try deleting all the rules etc you setup create a backup and try importing the tools file
My point being as Jesse suggested that error message saying it cant find ticket for 023232323 is because that isnt a ticket ID, your ticket ID’s are 15734, 15735, 15736 etc etc so as Jesse said the rule that is supposed to store the ticket ID is wrong, its saving some random number instead of the ticket ID
Show a screenshot of your rule that is saving the Ticket ID
Hi rick this number 023232323 is customer phone number its not generating the ticket number.
you can see i have share the rule and customer creating screen shot
But when displaying the last ticket you are telling it to recall a ticket using: {SETTING:{ENTITYNAME:Customers}_CLastTicketId}
and that setting is where the 023232323 comes from as you’re telling it to display a ticket with a ticket ID of your Customers Primary Field (Entity Name) instead of telling it to recall the ticket with setting Entity State:CLastTicketId
Ive installed your text field so im going to try and see if i can fix it
