Regarding End Work Period

[ibrahimnaanu]

In my Restaurant i have two shift. morning shift is 6 to 2 and afternoon shift is 3 - 11. so i want to end work period every shift end. but when i have open ticket its not allowed. so how to solve this issue

[QMcKay]

This is not an issue - it is by design: by default, you cannot close a WorkPeriod that contains Open Tickets.

You can try flagging the Ticket as Pre-Order using the Action Change Ticket Properties to bypass this behavior.

[New 4.1.9] Pre-order tickets

You can create ticket types to create pre-order tickets. [image] Pre-order tickets are useful to create draft tickets that will be converted to a real ticket in the future. These tickets are useful to handle cases such as reservations. While there are active pre-order tickets you can close work period and these tickets does not change inventory and work period reports. You can use “Change Ticket Type” action to convert pre-order tickets to a real ticket. You can implement different scenario…

[Jesse]

So are you closed between 2 and 3? You close for 1 hour?

[ibrahimnaanu]

no morning shift will work until next shift takeover. In this time new shift will have briefing and so on…

[ibrahimnaanu]

i tried it but its not working.

[Jesse]

Why the need to close work period? Work periods were meant to separate your operations work hours… Store open Store Close. It was not meant for Shift Changes. If you explain why you want to end work period after every shift we might be able to recommend another solution that could work better for what your trying to do.