This is my first post/question. Good Job Everyone. I am following along but I got stuck at “Update Ticket Status” (above). I can’t find where to it is. I’m sure its simple but after the Cancel Ticket Payment, I’m stuck. Thanks for all your help!
If you dont already have an action to update ticket state yull need to create it first, then you can add it to the rule
Go to MAIN MENU>MANAGE>AUTOMATION>ACTIONS then create a new action
Select from the drop down list the action type, update ticket state i think it is called
Then where it says current status type the following [:Current Status]
Where it says status type [:Status]
Make sure you give the action a name
Save the action
Now add the action to the rule and you will see when you click the arrow to expand the action you have two fields to complete, Current Status and Status that we created in the action
Simply type Paid and Unpaid in the correct fields (they are case sensitive too so must have a capital P and U)
Then save the rule, this will now change ticket status from paid to unpaid when the rule is started
when you Click the Re Open Settled Ticket button then you are allowed now to click the Settle Button. right? but my Settle Button is clickable already but the refund did not appear…
already solved my problem at Re Open Settled Ticket Button… i just relog-in my account… then its ok now… but my problem now is the refund… did not appear… i think i need to review my work one by one at the refund set up
once the payment is made and we reopen the ticket to void, or give discount how can we reflect the changes on the receipt. that is to show how much change we are giving from previous tendered amount.
You would have to build that automation. This tutorial is not an advanced refund it’s simply cancell payments and resettle. Aka you give all money back make your changes and they pay you again.
If your storing payments and change in ticket tags it wouldn’t be too hard.
