Remove submitted item

[QMcKay]

If the Ticket is Paid, you won’t be able to Void an item either.

You will need to Re-open the Ticket and Cancel Payments. Then Void the Item and re-Settle it.

Re-open Settled Ticket & Cancel Payments

The short version of this originally posted here: Enable More Ticket Actions Module from Samba Market. This module enables Reopen Closed Ticket and Cancel Payments action types. Create two actions for both of these action types. These actions do not have parameters. Create “Display Ticket” action, name it Refresh Ticket. Set TicketId parameter as 0. Create an Automation Command, name it as you wish an place it somewhere suitable. Create a Rule to handle this command and call Actions Reo…