Reopen Closed Ticket - Not Enabled (mapping looks fine)

[JTRTech]

Am I missing something but this is converted on forum.
Is an old v4 tutorial but still applies.

Re-open Settled Ticket & Cancel Payments

The short version of this originally posted here: Enable More Ticket Actions Module from Samba Market. This module enables Reopen Closed Ticket and Cancel Payments action types. Create two actions for both of these action types. These actions do not have parameters. Create “Display Ticket” action, name it Refresh Ticket. Set TicketId parameter as 0. Create an Automation Command, name it as you wish an place it somewhere suitable. Create a Rule to handle this command and call Actions Reo…

Sorry dont mean to respark anything…