Reopen Closed Ticket - Should the ticket status be updated?

[josephrussell]

Hi All-
Should be a quick question, but I noticed when setting up the ‘Reopen Closed Ticket’ rule that we don’t update the ticket status to Unpaid. This leaves the reopen closed ticket button present. Is there any reason we don’t update the ticket status?

Re-open Settled Ticket & Cancel Payments

The short version of this originally posted here: Enable More Ticket Actions Module from Samba Market. This module enables Reopen Closed Ticket and Cancel Payments action types. Create two actions for both of these action types. These actions do not have parameters. Create “Display Ticket” action, name it Refresh Ticket. Set TicketId parameter as 0. Create an Automation Command, name it as you wish an place it somewhere suitable. Create a Rule to handle this command and call Actions Reo…

JCR

[Jesse]

Typically it’s to prevent reprinting tickets etc. But you can design that flow how you need.

[josephrussell]

Fair enough. Just wanted to make sure I wasn’t missing something. Thanks.