my menu is similar to this Switch Menus with FAST MENU
I’m using the menus as categories, so I can have a three tier category hierarchy vs the default two tier.
The tutorial OP is using entities so the ticket is created before any menu appears
I am using the create menu method with no entities so on ticket creation it navigates back to the department or ticket types default menu.
I have it set to only navigate on the ticket opened event so it does not happen every time an item is added.