Table color doesn't change


#61


#62

You can’t void a new order. You can cancel it.

You can void only submitted (sent to kitchen) orders.


#63

Thanks for reply…The issue is Void not functioning as i mentioned above…This ticket is already been closed…Sent to kitchen.See the color changed to brown(Submitted)But the order satatus is still “new” and “Void” inactive.


#64

Which version? Is it V4 or V5?


#65

SampaPOS4 App:4.1.82


#66

But config screenshots are from V5?


#67

I sent some pictures from V5.I just compared the rules thats why.The problem is on V4


#68

Is that last screenshot meant to be the closed and opened ticket without printing?


#69

Closed ticket(sent kot)


#70

That’s fine but how it configured in V4 is important. Are you sure V4 also configured like the V5 screen shot you posted?


#71

This is current ticket closing rule


#72

Can you PM me your db backup?


#74

Notice the difference on V4 screenshot and V5 screenshot. Current Status and Status values are switched. Change them as appears on V5 screenshot.


#75

Wow good catch Emre. I didnt even notice he had switched versions.


#76

I was about to restore his backup but couldn’t find a V4 download link lol.


#77

I havnt had v4 installed in years now.


#78

Wow, Excellent …Done .Thank you very much Emre


#79

Not sure how that would have happened since you didnt change anything other than remove print job right? :wink: