Ticket log issue

[Ruben_Arellano]

Hello there

I have followed this tutorial to enable logging.

Creating Ticket Logs to Improve Security

You need to install at least 5.1.51 version Why we need logging? SambaPOS contains improved ticket logging system to improve security. Adding Admin PIN’s or limiting staff permissions is always a good choice but each permission adds a little complexity to workflow. Instead of limiting users keeping track of how certain features used might be a better solution. By using techniques demonstrated here you can track anything done inside tickets. In this tutorial we’ll keep tra…

It works find when a ticket is printed more than once, but for cancellation doesn’t work

Under log nothign shows up

When i cancel an item it shows on top that it has been canceled but nothing on the actual log

im lost, help please

[Ruben_Arellano]

[Ruben_Arellano]

this is how it appears within the ticket

[JTRTech]

You have no log category?
The tutorial shows it carried from action to rule with [:Category] but no category option in or log action for canceled?

[Ruben_Arellano]

I have the one for canceled

[JTRTech]

That action isnt the one you have in your rule though???

Action is called ‘add ticket log’
Action in the rule is called ‘Toggle order logging’

[Ruben_Arellano]

[JTRTech]

Thats not what I meant.

Your order canceled rule has the toggle order logging action, should it not have the add ticket log action?

[Ruben_Arellano]

sorry
so what you saying is that i should delete the add ticket log action??

[JTRTech]

I think your problem is this one;

This is the screenshot from tutorial…

Your missing the category.
Also think you need a second action to disable logging (toggle OFF)