Do you not need to define a template format for order states?
There is obviously formatting/layout for tags;
[ORDER TAGS]
<L00> * {ORDER TAG NAME}
Would you not need to have the same for state so the template knows how to layout/format?
At a guess something like this (am on at PC to try it out);
[ORDER STATES:Note to Kitchen]
<L00> * {ORDER STATE VALUE}
I doubt this is right, I know the [ORDERS:Void] is a formatting for an order with a VOID state but not seen a template with format to show a order state in the same way you do a tag.
@Marian have a look through the template tags list to the right of the template editing screen and see if you can find a tag like that.
@Jesse am I right in what im saying?
If this is how it needs doing it would be benificial I would say at it would then allow you to format with a prefix of say NOTE: within the formatting section which would also mean if there wasnt a note it wouldnât leave just NOTE: on first line under order if there wasnt a note on that order.
I have not seen this type of question and would be interested to see the verdict as may come in handy in general not I am using allot more state based rules etc.