Ticket Payment Type Correction

[nkutlug]

Hi,

We have cases where cash tickets are closed choosing “Credit Card” instead of “Cash” by mistake, or vica versa.

Is there a way the admin user can amend these mistakes since due to such mistakes cash/credit card collection values are reported incorrectly?

Cheers,

Neşet

[sukasem]

Re-open Settled Ticket & Cancel Payments

The short version of this originally posted here: Enable More Ticket Actions Module from Samba Market. This module enables Reopen Closed Ticket and Cancel Payments action types. Create two actions for both of these action types. These actions do not have parameters. Create “Display Ticket” action, name it Refresh Ticket. Set TicketId parameter as 0. Create an Automation Command, name it as you wish an place it somewhere suitable. Create a Rule to handle this command and call Actions Reo…

[nkutlug]

Thanks. I will take a look at it after the closing.

[nkutlug]

Thanks once again. However, following each step carefully, I still could not get the “Re Open” button displayed on the displayed settled ticket view. Any suggestions? Appreciate help

[QMcKay]

Show the Mapping for the “Reopen” Automation Command Button.

[nkutlug]

This is the mapping…

[nkutlug]

And General Settings

[QMcKay]

@nkutlug

I still could not get the “Re Open” button displayed on the displayed settled ticket view.

Where do you mean exactly? Show a screenshot of where you expect it to be displayed.

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Your mapping looks fine, but maybe the Ticket you are looking at does not have Status = Paid. Check the Status State at the top of the Ticket.

[nkutlug]

I expect to see the button on the left side. This is a paid ticket.

[nkutlug]

[Jesse]

So your mapping is for Paid state but your using a different language? It must match. Looks like you changed it.

[nkutlug]

Bingo !!! THANKS. That solved it. I have it visible now.