ok tried both options and both failed. had to reboot the system as the printer just printed about 2ft of rubbish just control characters so will have to try again I have just removed printer from system and restarted, reloaded and started again, in the configuration screens the test open the drawer perfectly, I can see no way of setting it to open drawer on print finishing.
I am using the latest printer driver from star for a windows 7 system so that should not be an issue.
I don’t know where to go now as we seem to be going round in circles on this issue, as I say Yes I did complete the open drawer button perfectly and it worked but only for the windows printer, as soon as I tried to change to the ticket printer it fails.
what do I do next? as I have no hair left to pull!
Show us some screenshots of your Printers, Printer Templates, and Print Jobs. Also show screenshots of your rule that handles the Print Job. Show the Rule that handles the drawer kick as well.
Your ticket template doesnt seem to have your command code to open the cash drawer in it, i know you have a separate one for manual opening the drawer when pressing the button so you can either add that action into a payment processed rule OR just add the open drawer command to the top of your ticket template to fire the drawer when receipt prints
I know its late but could you just show me where to put it into the template? or what to type into it?
I have been working on this all day and I think I have tried everything but, I am open to your suggestions.
thanks for your patience.
You can put your drawer kick code virtually anywhere in your template. I suggest you put it at the top:
<XCT>27,7,11,55,7
[Layout]
...
or:
<XCT>7
[Layout]
...Hi
Sorry tried both and it prints ticket perfectly but no drawer opening, is it something to do with the printer setup configuration? which mode should I set I have tried both
Star line mode (default)
ESC/POS mode
is there anything else in this module that can change anything?
during the time I have tried several combinations for the drawer opening but after a couple of different tests it prints an armful of rubbish and I then have to reset the whole machine/system to get it back to just a ticket print.
Your sure your kick code is correct?
I looked it up on the recommended site and it works from the windows side???
try 27,7,11,55,7 ?
Done that 4 hours ago, all it did was print only the ‘7’ character, did nothing else
Can you show your printer setup from windows? I mean the configuration options?
which one, from the star configuration program or windows printer options??
Star driver config so we can see how you set it up.
How is everything hooked up? Cash Drawer is hooked to printer, Printer is hooked to computer via USB right?
Correct as you say all usb
Cash drawer is hooked to printer via usb?
??its got its own like telephone connection cable??