Trouble with Gift Cards - Gift Certificates

[digeratimvp]

I have followed this
https://kb.sambapos.com/en/4-31-gift-certificates-sales-and-redemption-implementation/

and this

Gift Certificate Sales & Redemption

Gift Certificate Sales & Redemption This is a working implementation for Selling & Redeeming variable-value Gift Certificates (GCs) that are tracked under their own individual GC Account and 2 “GC Balance” Accounts called “GC Purchases” and “GC Redemptions”. GC Sale: Customer comes in to purchase a Gift Certificate (GC). Enter the value of the GC that the customer wants to purchase into the NUMBERPAD ($10, $20, etc). Select GC Product (open price). Settle the ticket - customer pays for the G…

And for some reason my button on the payment screen is just dead, will not work.
And you can not find the gc1108 card I made on the menu screen in the Gift Certificates entity screen.

It may just be me, but the flow needs to be where grandma can use it and if I cant use it, none of these servers will be able to.

[JTRTech]

@digeratimvp

And for some reason my button on the payment screen is just dead, will not work.

Which button?

@digeratimvp

And you can not find the gc1108 card I made on the menu screen in the Gift Certificates entity screen.

Show entity settings and the entity list in managment for vouchers.

[digeratimvp]

This button. I have yet to see it activate (could be me)

I followed the tutorial to the letter. Only changed the color from purple to blue.

Do you mean this?

[digeratimvp]

See I am in there, but can never pull it up

[JTRTech]

Show the accounts screen. Creating an entity doesn’t create an account by default, in endit entity check for create account.

[JTRTech]

Looking at that other screenshot not sure how it’s setup, looks like it’s using a single account for all vouchers? Does that sound right???

[digeratimvp]

@JTRTech

Show the accounts screen. Creating an entity doesn’t create an account by default, in endit entity check for create account.

@JTRTech

Looking at that other screenshot not sure how it’s setup, looks like it’s using a single account for all vouchers? Does that sound right???

Are we doing VOUCHERS though? The Tutorial is all about setting up for Gift Certificates. I am confused.

[digeratimvp]

I followed this and the gif video looks great and function too, but I cant get it to work the same
https://kb.sambapos.com/en/4-31-gift-certificates-sales-and-redemption-implementation/

[JTRTech]

Ok so that button isn’t going to enable unless an entity is selected. So seems the issue is more you can’t search for the entity

[JTRTech]

Can you show events screen settings, the seccond tab I think where you set filter etc

[digeratimvp]

Yes give me about an hour. Traveling now.

[digeratimvp]

@JTRTech

Can you show events screen settings, the seccond tab I think where you set filter etc

Not understanding where EVENTS SCREEN is or this filter setting.

[JTRTech]

entity screen i meant sorry - typo/autocorrect…

[digeratimvp]

[JTRTech]

it will be 3rd then sorry, the list page

[digeratimvp]

I hit enter too soon, I edited the post

[JTRTech]

Try taking out purchased from filter, maybe its not set entity state corectly.

[digeratimvp]

That fixed that.

[JTRTech]

So if tutorial specified that filter something else is going wrong and purchased state not getting set.

[digeratimvp]

And it could be ME. I dont know how to do the whole gift card thing, and if I cant walked up and understand what to do, the servers will not either.

What is the process. Need a scenario example.