Unable to add tip after settling the ticket


#1

I need be able to add a tip after paying the total ticket amount. I found this:

Continuing the discussion from How to add tips to ticket:

Where Emre mentions this as an option:

Do not close ticket automatically after settling ticket. Instead create a specific button to close ticket and display table as empty.

I have tried to accomplish this by adding the following constraint to the “Mark ticket as closed” in the “Check ticket payment” rule (Event: Before closing tickets):

{CALCULATION TOTAL:Tip}
Is not Null

The ticket does not close if do not assign a Tip during payment which is what I want. The problem is that the Tip button is disabled when you go back to the Ticket to try and assign a tip.

It seems to me that all additional calculations are disabled once the ticket is been payed and there is no way to add the tip later, is this true?


#2

Check the mapping on the tip button. The ticket might not be being marked as slosed but the status is likly still being changed to paid.


#3

Thanks JTRTech

I have followed the instructions and created a “Calculation types” and a “Calculation Selectors” for tips. There is no Automation Command and thus I believe it is not a mapping problem. The status on the top of the Ticket shows Unpaid.

Is there anything else you can think of?


#4

And its available before payment?
Ticket isn’t locked from printing is it?


#5

Yes, before payment it is available.
No, the ticket is not locked for printing.


#6

So maybe try make an automation command button to toggle the/set the tip instead of a selector…


#7

I have created a Tip tag and custom transactions to solve the problem. I think that JTRTech of using an Automation Command is pretty much the same