V5 Licence Activation issue after reboot

clazo91 · June 21, 2016, 2:07am

Hello Everybody,
Every time i reboot the PC i need to re-activate the licence.
I’m not sure if this is how normally should be.

Also because when SambaPOS starts it logs out from the Market, to activate the licence i need to clear the database keys from the Sambamarket website every time.

If i don’t clear the keys the Activate button on the Market won’t be clickable.

As last sometimes when i log out from a terminal and log back in.
At the top-right a red square appears and unregistered trial messages pop out.,
and in the market the activation button becomes unclickable.
Even if i log-out from the market clear the keys and log back in the activation button won’t become clickable. it requires to be activated again to reboot the PC and follow the first steps i described above.

I hope somebody can help me on the issue,
if more info are need i’m happy to provide!

regards
Claudio

emre · June 21, 2016, 9:26am

Hello Claudio. When it gets deactivated can you take a backup and PM me before re-activating it?

emre · June 22, 2016, 10:35am

Claudio rebooting shouldn’t deactivate your license. Can you please follow these steps?

Logoff from SambaPOS > Market & shutdown SambaPOS.
Clear keys on sambamarket.com.
Start SambaPOS , Login on SambaPOS > Market and activate.
Logoff from Market.
Restart SambaPOS

Let me know if it still says unregistered after last step.

PS: I checked database and your license seems to appear fine there.

clazo91 · June 22, 2016, 11:48am

Seems that the issue persist even after i followed the steps…

jay007 · June 22, 2016, 1:59pm

I have very same problem. I already posted this in the issues section. I also get that little red square just before it deactivates. At the moment I am just clearing and reactivating. I’ve tried renaming the database and then re activating but after a few days it always gets unregistered again. My till is not connected to the internet so its a right pain.

Jesse · June 22, 2016, 2:00pm

@jay007 Did you try what he said in your other discussion? Logging off SambaMarket after activate? Your issue is a little different than his.

PS: I looked up the issue Your issue was with training mode… that is totally different.

Jesse · June 22, 2016, 2:04pm

@clazo91 try the same steps @emre proposed but this time choose Uninstall to uninstall the license. When you clear keys log back in and install then activate it. Then log off and back in see if that works?

jay007 · June 22, 2016, 2:08pm

I will give it a go. I will wait till it deactivates again.

Jesse · June 22, 2016, 2:26pm

No reason to wait. Just logout now maybe it wont deactivate.

emre · June 22, 2016, 3:07pm

@clazo91 I’ll PM a link to 5.1.60. If possible can you test that with that version? Please create a backup before installing 5.1.60 so you can revert to 5.1.59 if needed.

clazo91 · June 22, 2016, 5:17pm

Tried but seems not working as well…

emre · June 22, 2016, 5:28pm

Are you always using teamviewer to activate license? did you tried enabling it on physical terminal?

PS: Can you create a secondary sambamarket account and tell me the new user name? I’ll move your V5 license to a new account to test if it makes any difference.

clazo91 · June 22, 2016, 6:34pm

I use TeamViewer mainly to to maintenance from home and as screen capture. for the rest the pc are used every day phisically

Also i have another branch for my restaurant, the sambamarket username is CladZo91Kumeu and i have the same problem there as well.

I just registered the new account: ThatsAmoreCBD

Even after upgrade to V5.1.60 I still got the same issue…

The upgrade was on CladZo91Kumeu, because CladZo91’s Pc went off and i’m not at the restaurant now!

emre · June 22, 2016, 7:26pm

Do you have management studio? can you edit tables or Execute SQL script on Database?

I wonder if it was always doing that or started recently? Can you guess for how long does it happening?

clazo91 · June 22, 2016, 8:09pm

i do have management studio, I believe i do have access to the tables and if i’m guided i can execute scripts ( but I don’t speak SQL )

It has been behaving like this since the beginning of the upgrade to V5. my solution was to never log out and never turn off the PC during shift so It didn’t impact the workflow much.

sevx007 · June 29, 2016, 4:51am

i have same issue ver4 i posted my problem but nothing worked , every morning we activate both terminals and go through the day and have to do same next morning .i am using version 4 and have a thread on this about 7 weeks old .sorry i can not be any help.

clazo91 · June 29, 2016, 5:17am

I believe emre fixed the problem with V5.1.60,
Try to upgrade to it!

jay007 · June 29, 2016, 12:48pm

Can you confirm if V5.1.60 fixes this. I also have same problem and my system was also an upgrade from v4

clazo91 · June 29, 2016, 1:43pm

Hello Jay007,
Emre gave me 2 different builds of 5.1.60 the second one worked which is the one released, I think.

narmeet · August 2, 2016, 5:17am

Hi all,

I’ve been having this exact same problem for quite some time. Even after updating to 5.1.60, the issue still remains. Funny thing is there doesnt seem to be a fixed cause or reason the software get auto unregistered. Sometimes it happens after a few days or weeks, sometimes it occurs every day and not always when the system restarts; it happens sometime while in use.

I’ve tried activating and logging out.
I’ve tried upgrading to 5.1.60
Problem still persists.

My setup is as follows: System1: MSSQL DB + Samba POS 1(server)
System2: Linked to MSSQL DB in System1 + Samba POS 2 (Pos2)

Worse part is that when POS1 gets Deregistered, same thing appears on POS2 and only when i Uninstall the license, shutdown Samba, restart samba, Refresh license key from web, log into Samba market on POS1, Install & activate, restart Samba then only it’ll work. After which i have to restart Samba in POS2 as well.

Any assistance on this will be greatly appreciated