i hope someone will be able to help me. I am a new user of Samba POS V5.
I am currently seeting up the application. I tried to set up the reopen ticket button in order to void paid item. Well, I was actually trying to erase test ticket but I saw on the forum that there is no way to cancel a ticket only void the item on it.
My issue is that the void button is note available. Could you please tell me what I did wrong?
Here are screenshoots of the action, autommation & rules for the reopen tickets
I dont know if it is supposed to be this way but as you can both Settle & close buttons are availaible even before I click on Re open- the ticket status is paid and the item are submitted
Here I clicked on reopen then selected an item
But the void (Remboursement) button is not available
Default void button will not work if ticket is paid. You would need to set the mapping for void to show for Paid tickets. However in that screenshot you just posted above you have not cancelled any payments yet.
Also, The application is part in french and I noticed that sometimes in the setup I have to put value in french and not in english.
For instance, in the automation commands mapping I had tu put “Payé” instead of “Paid”.
Could it be that there is a value that I have to translate somewhere in the default set up?
I am sorry for insisting Jesse…
I had a look on the forum and find the rule debugger trick and it appears that when I click on the Re open ticket button nothing happens. Do you see anything wrong on my set up?