How do I prevent the ticket to disapear from the kitchen display once the ticket is paid but order is not finished?
My customer makes order to go and are paid before they are processed in the kitchen, but once the ticked is paid, it does not appears in the kitchen display.
For paid tickets you need to load the ticket, reopen closed ticket then let the do the rest of the actions. I will show a screenshot of how I handle them on my system.
Just wondering how you did this? Because in the state field in the settings, I put “Unpaid Paid”, is this what you are supposed to do, because it didn’t work with me?
Also, one more thing, if there are two of an item it doesn’t display in the kitchen, it only displays one, do you get this error?
you need to comma separate the values in the state field so you would need to enter Unpaid, Paid
if you are only getting one item displayed its could be a ticket setting grouping same order lines together, and then you don’t have the item quantity tag set in your template to display 2x item name so instead it groups “item name” and “item name” together to be just “item name”
I could be completely wrong, this is just a guess based on what you’ve said, can you post screen shots of your ticket settings that you use on your display