Add Remark or reason for Void and its Report


1.create order tag

  1. Create action for void

  2. create action to get reason

4.create rule to apply when item get voids

5.create rule to store reason for void


[Voids Detail:1,1,3,1,2,1, 1]
{REPORT ORDER DETAILS:O.User,O.Time,O.MenuItemName,O.Quantity,OSV.GStatus,OS.GStatus,O.TotalPrice:(OS.GStatus=Void)}


Welcome back @madiha. Thank you very much for the tutorial.

For anyone interested this tutorial shows a different method for configuring gift and void reasons.


thankyou @emre

true i wasnt active for quite sometime.


If we have pre loaded values in Void (Automation Command), then can we show the Tag like this below the item


For Ex:

Void: Order Changed by Customer: Wants to try something else

Right Now it works only like this Void: Wants to try something else

Can you help ?


Not in a single state.
Void is a gstatus state name and you then have state value which could be one or the other.
You could in theory expand and have ‘changed by customer wants something’ as a combined singe state value.
Alternatives could be using the void state value for one part and a seccond separate state like void reason for the seccond part or an order tag maybe for the seccond part of the options.


Or Instead of showing Void

Just show this
Order change by Customer: Wants to try something else.


If you wanted however depending on report setup you may end up with micro reporting of ‘void’ command reason.