Ok so thats good, going back to your flow I missed the close ticket action first time round.
How come you have two actions after the close ticket action?
I havent done a kitchen display but if you have closed the ticket how are these interacting?
That doesnt seem right to me… Ticket closing event will be happening after the ticket closing has been initiated. Its very last event before closing right after before ticket closing.
But looking back again at debugger they are not the same, think its just the way the actions are named…
But you do have close ticket action twice by looks of it, you showed it in last screen shot on the automation command event and then its also there in that screenshot on the ticket closing event.
Pretty sure you shouldnt have the ticket close action in the ticket closing event…
Try disabling it with 2==1 in constraint for a bit and see if it messes anything up.
Not sure if it will have an effect and doubting if its related to your issue.
That is correct. The Ticket is already on it’s way to being Closed if the the Ticket Closing Event has been triggered.
Whether or not it breaks anything by removing that Action in your flow of automation, isn’t even really relevant… it should not be there, and it might be possible that it is causing issues. Which Tutorial shows that the Close Ticket Action should be part of the Ticket Closing Rule?
I am sure there could be other causes to this issue, however, as I have mentioned before, it usually has to do with a mis-configured Transaction Type. It could be a Tx Type that is used with Tax, or used with a Calculation, or anything really, including the Sale Tx Type.
Other possible reasons that are more obvious:
Ticket has no Entity
Ticket has no Ticket Tag
If the Ticket has no Entity and has no Ticket Tag, it cannot be closed. You need one or the other (or both is ok too).
You might be able to determine the cause by looking at the Debugger if there are Rules configured to trigger on any and all Events. But in the case of a mis-configured Tx Type, you will not see this in the Debugger, because you probably don’t have any Rules configured to watch for Events of:
Account Transaction Document Created
Account Transaction Added to Ticket