Hey guys. Previously I was working on a client setup where they had Dine In or TakeAway options. I had created auto buttons that would either go to table number selection, or it would straight away create a ticket and apply a ticket tag that stated take away or dine in.
The discussion can be viewed below.
Coming from the experience of that and with some extra expertise build up, I’ve decided to revamp that system slightly. I wanted to make the process of creating such system easier.
Some aspects of my setup are still similar. For example I’ve still got the Dine In and Takeaway Buttons.
Dine in still goes to Dine in Entity screen to choose a table.
And now, the first change I made was, created a Take Away Department. Which now If you press it,
It goes straight to create ticket screen, and I made it so that when takeaway department is pressed, an order number tag is applied to it.
This way, whenever we print a kitchen docket, we could use the DEPARTMENT name on the header to distinguish between dine in and takeaway.
And on Dine in Kitchen Order, it already has Table number assigned to it. SO we can easily make prints without extra Print jobs and actions.
When in Dine in,
It doesn’t apply any ticket tag as below.
Which is what I want it to do, because since we can print via department name, the docket will auto show department name as “Dine In”.
The issue I’m having… On the Options screen with Dine in Button and Take away Button… “Dine In” Does go to table selection which is good.
Take away however… If you use “Add Ticket” command, it will create a ticket, but ticket will be created in Dine In department, because that’s the department currently where the button is located on.
I’ve already created 2 ticket types,
And In departments have set them up accordingly also.
So what I was trying to do, was since my Order Number rule is applied to ticket type = Take Away
I was trying to create an auto command button named take away.
Then create the following action.
Then apply that action to this rule
But that didn’t work. It created ticket, but didn’t change ticket type, even though I placed Change ticket type action first before creating ticket.
So my question is, Is there a way I can make that take away button change department to “Take Away” department automatically?
Or how can I make it so that when Take away button is pressed, the ticket type is changed to Take Away so that, the order number ticket tag can automatically apply when the ticket is created.