The Action that will open the Ticket Note Screen is called Execute Ticket Command by setting the Ticket Command Name parameter to Edit Ticket Note.
Then in your Close Ticket Rule, you can do this:
And in your Settle Rule, do this:
If you want the Ticket Note Screen to appear at the very start, then do this to your New Ticket Creating Rule Rule:
You might want to modify other Rules depending on your desired flow, or maybe you don’t need to modify all of the above. It depends on your needs. Anyway, you get the idea of how to go about this now, yes?