How to Re-Order the same item(s) previously ordered in the same ticket?

[sukasem]

Hi there,

Is the anyway to do re-order another round of drinks or item with a lot of order tags. I think it would be faster if we can select orders that already submitted to order the same things again (clone it) instead of go through all the menu to order each one again especially if customer just had the complicated custom order.

Thanks,
Sukasem

[madiha]

just re-print order to kitchen

[sukasem]

It still need to add item(s) to the order/bill.

[madiha]

if the table is still occupied then you dont need to add items

[sukasem]

How? I tried select item and click + and close ticket, nothing happen.
I think it would be great if @emre could add this functionality to + button.

[madiha]

like this

you can add quantity onlu if the ticket order hasnt been submitted.

if so you will have to reenter the order

[sukasem]

I mean after order was sent (submitted status).
That is why I ask how to clone it.

My initial idea was to update quantity and change status to new but it will send order to kitchen more than 1

[madiha]

then maybe it can be done this way when order selected show clone button on order line. once pressed selected order to be added to ticket

its a suggestion i am also not so much expert on it and i havent try this before.

[Nut]

Hi madiha, I was trying to get something like what you are describing going but didn’t have much luck in this tread.

How do I change item quantity in a ticket

Hi all, At the top of this thread @Jesse had mentioned using a button on a selected product to “re-order” an additional product by using the Add Order Action and passing the Menu Item Name into it. My current issue is trying to get Menu Item Name from the selected product. Using a debug message action I created to test what is getting passed into other actions (and for testing rules that I have created that may or may not be working as intended), when I pass in [:Order:Menu Item Name] or [:Men…

I have since managed to get a reorder of a product with the same portion, but not with any order tags yet.

[RickH]

There is an action to clone a ticket, there was a discussion some time ago about quickly cloning a ticket search the forum theres definitely some info

I have it on my to do list to copy round of drinks by opening the last order and copying the order lines onto a new ticket

[RickH]

Create Ticket Action: Custom Clone Ticket Values

Ok I have some strange behavior. I am using a couple constraints. I am avoiding tickets with 0 items and 0 payment by putting {ORDER COUNT} Equals 1 and {ORDER COUNT} Greater 1 with an Ask Question when you press the Return Item button… Basically if Order Count is greater than 1 it will Ask the question and then procede with a response that does the clone ticket method… If order count equals 1 then it does not ask the question and it does not clone order it just converts the ticket to refu…

[RickH]

Recall & Clone (Customer) Last Ticket (2 methods)

Here are 2 different methods to recall a Customer Last Ticket and Orders, and optionally Clone the Ticket. Personally, I prefer the 2nd method because it is “cleaner” and avoids unnecessary prompts. The first method (this post) uses Entity Custom Data to store the Last Ticket Id and an Ask Question Action to determine if the user wants to Load Last Ticket. The second method (2nd post) uses Entity State to store the Last Ticket Id and 2 Automation Command buttons to Load and Clone the Last Tic…

[RickH]

Just search for clone in forum, you could probably adapt the tutorial to you needs

[sukasem]

@RickH
The Clone ticket is to re-order the whole ticket into NEW ticket. This is to clone specific item(s) to the SAME ticket.
Thanks,