In addition to adding the actions and rules below you will need to have:
- Setup Employee User Type
- Setup Employee Entity Type
- Add your Users as an Entity under Employee identical to their Username
You can change name to something different than Employee, however it was built off of @Jesse’s time clock function from v4.
No
Yes
ACTIONS
TO_Take Ownership
TO_Take Ownership Ask
TO_Take Ownership Cancel (or can use Close Ticket)
RULES
TO_Take Ownership
TO_Display Ticket
TO_Take Ownership Ticket Display
New Ticket Creating Rule
Hope this helps.
Thanks,
J