The entity type in this case is Employees not Waiter (its based on using Kendash’s timeclock).
This reloads the ticket when in the ticket screen, so it updates the employee entity at the top of the ticket.
J
Thank you both for your patience, I understand better now!
I like your Idea @Jesse:
I think when a waiter selects a previous waiters table maybe an Ask Question popup should come up asking if you wish to take ownership and if you press yes it gives it to you if you press No it opens the table but does not change ownership. Thats my personal favorite.
Could you guide me how to do that? Thanks in advance
I can but I need to sleep. If I dont respond tomorow remind me.
My understanding its:
1- Create an action to change user ( or entity??, do i need to use entities?) assigned to a table.
2- Create a rule to prompt a question asking if waiter wish to transfer table. if Yes then Action is fired, if No then only opens ticket
Haha, sure, I need to sleep also, Im in Mexico and its 11:58pm, tomorrow ill remind you, thanks for your help!
In addition to adding the actions and rules below you will need to have:
- Setup Employee User Type
- Setup Employee Entity Type
- Add your Users as an Entity under Employee identical to their Username
You can change name to something different than Employee, however it was built off of @Jesse’s time clock function from v4.
No
Yes
ACTIONS
TO_Take Ownership
TO_Take Ownership Ask
TO_Take Ownership Cancel (or can use Close Ticket)
RULES
TO_Take Ownership
TO_Display Ticket
TO_Take Ownership Ticket Display
New Ticket Creating Rule
Hope this helps.
Thanks,
J
2 Likes
Of course it helps!, I got in some trouble because of my Waiters Role permissions and because lack of {:CURRENTUSER} in To_take ownership rule, but now it works!!, I cant thank you enough for your help!
For the Cancel button feature I tried something like this but unsuccesful, I dont know if its possible, because we have to avoid displaying ticket, any idea @Jesse?
@emre, is it possible to move Joseph transfer table method to Tutorials? I think a lot of people need this functionality, thanks
I see the problem, I’ll update the image at home.
Thanks,
J
1 Like
Do you have Cancel=C in Askquestion Buttons?
Yes I have it, Actually I have Yes, No and Cancel, but still displays the ticket after pressing Cancel
Add Show Message [:CommandValue] to Cancel Rule and remove Command Value Equals C
See what command value was passed.
@sukasem, I did it and what is Passed is exactly “C”, so there must be an action to undo display ticket when selecting a table, any ideas?
Show Message is not in Ticket Screen?
Where is Automation command button Take Ownership locate?
There’s not a button, actually the automation command its an Action named Take Ownership, in this case every table its an automated command button.
how you trigger automation command? I think you use wrong event (Entity Selected).
Close Ticket is not working because this occur before ticket opened to begin with so, no ticket to be closed.
The Ask prompts when ticket opened, so in deed its open, am I wrong?
Don’t know but why the screenshot you show is not in ticket screen. And Rule you show is not the one that you show screenshot of show message earlier.
