In addition to adding the actions and rules below you will need to have:
Setup Employee User Type
Setup Employee Entity Type
Add your Users as an Entity under Employee identical to their Username
You can change name to something different than Employee, however it was built off of @Jesse ’s time clock function from v4.
No
Yes
ACTIONS
TO_Take Ownership
TO_Take Ownership Ask
TO_Take Ownership Cancel (or can use Close Ticket)
RULES
TO_Take Ownership
TO_Display Ticket
TO_Take Ownership Ticket Display
New Ticket Creating Rule
Hope this helps.
Thanks,
J
2 Likes
Of course it helps!, I got in some trouble because of my Waiters Role permissions and because lack of {:CURRENTUSER} in To_take ownership rule, but now it works!!, I cant thank you enough for your help!
For the Cancel button feature I tried something like this but unsuccesful, I dont know if its possible, because we have to avoid displaying ticket, any idea @Jesse ?
@emre , is it possible to move Joseph transfer table method to Tutorials? I think a lot of people need this functionality, thanks
I see the problem, I’ll update the image at home.
Thanks,
J
1 Like
sukasem
October 20, 2015, 10:34pm
25
aaronrrc:
For the Cancel button feature I tried something like this but unsuccesful, I dont know if its possible, because we have to avoid displaying ticket, any idea @kendash ?
Do you have Cancel=C in Askquestion Buttons?
Yes I have it, Actually I have Yes, No and Cancel, but still displays the ticket after pressing Cancel
sukasem
October 20, 2015, 11:01pm
27
Add Show Message [:CommandValue]
to Cancel Rule and remove Command Value Equals C
See what command value was passed.
@sukasem , I did it and what is Passed is exactly “C”, so there must be an action to undo display ticket when selecting a table, any ideas?
sukasem
October 20, 2015, 11:55pm
30
Show Message is not in Ticket Screen?
Where is Automation command button Take Ownership locate?
There’s not a button, actually the automation command its an Action named Take Ownership, in this case every table its an automated command button.
sukasem
October 20, 2015, 11:59pm
32
how you trigger automation command? I think you use wrong event (Entity Selected).
Close Ticket is not working because this occur before ticket opened to begin with so, no ticket to be closed.
With ticket opened Event:
The Ask prompts when ticket opened, so in deed its open, am I wrong?
sukasem
October 21, 2015, 12:07am
35
Don’t know but why the screenshot you show is not in ticket screen. And Rule you show is not the one that you show screenshot of show message earlier.
Ok, all the process is not in ticket screen, it is in Table select Screen, in this case the ask prompt triggers when a table its selected (ticket opened). Do you refer to this one? :
What I did is to add an Action named Show Message:
sukasem
October 21, 2015, 12:28am
38
Screenshot of Take ownership Rule (Ask Question Yes, No, Cancel)
And screenshot of ask question popup please
Is the same as Joseph in earlier posts:
sukasem
October 21, 2015, 1:13am
40
Need the rule that you put ask question action. Can you try to change from Ticket Opened to Ticket Displayed.
I dont understand, check out how it works on post 20 by @josephrussell