A little teething issue with sub menus. Every time a new order/ ticket is made if you click into a different sub category then an item it will then default back to draught. No matter what sub menu it will always default back to draught. I am sure it is a easy fix just hard to find as it is hard to d…

Oh sorry, for some reason I thought he was trying something out to resolve this issue. Do we have an update on how to work around this bug/ issue or will there be a way to fix it soon? Thanks

It would be a job for emre, there arent any actions relating to submenus so without restructuring your menu dont think there is a quick fix/patch. Only workarround I could think of based on qs description of the glitch would be to add an extra submenu to be shown in position 1 using a unrelated pro…

@emre IS there any updates on this issue as the users are getting more impatient with it because when the bar is busy they are making mistakes due to this. Sorry about all this, it is just affecting the use of the system as they have to tkae more time to not press the wrong product as it swaps the …

Am I correct to say its only the second item added if the first was not 1st sub menu? Its not every order added jumps back to 1st submenu?

that is correct, after the first item is selected the menu jumps back to a different sub category. This causes a few issues with the people working on the systems as they might need a few things from one category and after the first item is selected it will jump to another category. After it jumps o…

@pauln I moved our discussion since its not really the same as the issue reported.

Hey guys, this issue is still a consistent battle which I am still trying to resolve. Something I did find out is the menu changes back to the first catagory as soon as the status is changed to “New Order”, which the system does after you put the first product in. I am wondering if there is a way t…

You can use Ticket Opened Event Rule add constraint Order Count 0. Then use Add Order then Cancel Order Action. Or Update Ticket Status from New To New Orders. Maybe try Update Ticket Status first which is easier.

sorry I am not following what does this mean?

[image] CarreraUK: sorry I am not following what does this mean? Do you know how to create Rule? There is Event Name and Constraint that you can select. “Update Ticket Status” Action already have it by default just add it.

SambaClub Forum

New Order changes sub menu everytime

V5 Issue

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