I don’t think it has anything to do with duplicate Items at all now.
It has to do with the order in which you select Items.
IMO, this is a BUG.
Have we been able to identify what has caused this issue?
Also have we found a work around or a fix that I can implement as it is becoming an issue for the bar staff,
thanks
Are we sure it’s not related to having ungrouped/submenu items in the category ‘root’?
I’m sure.
This is my Drinks Category:
- All Items have SubMenu Assignment.
- SubMenu “Soda” will be auto-selected and listed first because “Club Soda” has Sort Order of 10.
If I select “Water” SubMenu and then select an Item (ie. Water Small), the Item is added to the Ticket, and the Submenu switches back to “Soda”. That should not happen.
If I select Water > Water Small again, then it will stay in “Water” SubMenu, which is correct.
If I select Coke (Soda SubMenu), then Water > Water Small, it works fine.
It only happens on FIRST selection of an Item from a SubMenu that is listed 2nd, or 3rd, or 4th, etc.
what does this mean,
how can I check this?
I have tried your solution but it still diverts back to the draught option
Q didnt offer a solution just confirmed it seems like a bug.
Oh sorry, for some reason I thought he was trying something out to resolve this issue.
Do we have an update on how to work around this bug/ issue or will there be a way to fix it soon?
Thanks
It would be a job for emre, there arent any actions relating to submenus so without restructuring your menu dont think there is a quick fix/patch.
Only workarround I could think of based on qs description of the glitch would be to add an extra submenu to be shown in position 1 using a unrelated product so item isnt added from 1st menu but that is slightly counter producting from a efficiency point of view if like me your first menu is ‘general’/popular quick selection from all submenus.
I too would like to see resolved as had planned to update to latest version on next update to create my imporved loyalty discount setup however use submenus in my spirits section and this would be
@emre IS there any updates on this issue as the users are getting more impatient with it because when the bar is busy they are making mistakes due to this.
Sorry about all this, it is just affecting the use of the system as they have to tkae more time to not press the wrong product as it swaps the menu items.
Thank you
Am I correct to say its only the second item added if the first was not 1st sub menu? Its not every order added jumps back to 1st submenu?
that is correct, after the first item is selected the menu jumps back to a different sub category. This causes a few issues with the people working on the systems as they might need a few things from one category and after the first item is selected it will jump to another category. After it jumps once on that one order it will not jump again.
8 posts were split to a new topic: Fast Menu and Change Screen Menu action reverting back to original menu
Hey guys,
this issue is still a consistent battle which I am still trying to resolve. Something I did find out is the menu changes back to the first catagory as soon as the status is changed to “New Order”, which the system does after you put the first product in. I am wondering if there is a way to default a new ticket to be in the status of a new order before a product is pressed.
If anyone knows how to to do that it would be great.
thanks
You can use Ticket Opened Event Rule add constraint Order Count 0. Then use Add Order then Cancel Order Action.
Or Update Ticket Status from New To New Orders.
Maybe try Update Ticket Status first which is easier.
sorry I am not following what does this mean?
Do you know how to create Rule? There is Event Name and Constraint that you can select. “Update Ticket Status” Action already have it by default just add it.
sorry man, what you have sugguested didnt work. 
Maybe a few images might help
So when I open up the POS it says new ticket and if I press any food or drink it will default back to the first page (Which is unhelpful)
After the first product has been put in the tick has a status to it and when it has that status it doesn’t jump from the different sub menus. I am trying to get the status there before anything is pressed so then hopefully it will stop the menu from jumping.
Does this make sense?
show your rule with expand action detail. I’m sure Update Ticket Status works with ticket opened event.