I did make some adjustments to his work to better suit my needs and all is great except one part. I can’t get the Ticket Status to Change from New to (in my case) ‘Guest Bar Tab’. I’ve tried several angles to accomplish the following automation…
Scan back of Guest ID to parse Name and Age > Store the name in a program setting > Create a ticket > Add the Ticket Tag name via the Program Setting > Add Ticket Status >Add Tab Limit via automation > Continue as we normally would and close ticket.
I’ve tried several different orders in the rules but this was my last stab at it…
In your Default Add Order action, did you put a menu item name in the MenuItemName field?
Also, have you thought about using a new/custom Ticket State instead of the default Ticket Status? The default behavior would that when an item is added to the ticket, it would change the Ticket Status to New Orders. You would have to intercept that process to prevent that from happening on your Bar Tab setup but yet let it happen for your normal ticket orders. I know myself, I try to leave any default process alone and come up with my own process for things I build.
Sorry that was omitted by mistake. Yes there was an item there I guess in my copying and pasting I must have deleted it. But it never hurts to make sure so I will definitely go back in and check when I get to the office.
You make a good point on using a custom state. Let me adjust a few things and give that a go.
And that actually prompts another question. (And I think i already know the answer to this) Would the only way to visually combine listing tickets by name (via entity name or in my case ticket tag) be by using a ticket lister widget? I know that sounds like an obvious yes but I’m having a hard time finding a straight forward method of merging tickets that way.
The ticket lister is not the only way to combine tickets. About a year and half ago, I was working on process that would combine tickets without removing items from the original ticket (It would mark the items as transferred to another ticket). Here is a brief look at what I was trying to accomplish:
As you can see, it is possible to combine tickets without merge on the ticket lister. In the above animation, it lists the ticket associated with a table. There is also an option to go to an entity screen that lists all open tickets. It than can combine with any open ticket.
