Reopening Settle ticket - Assisitance please

[morshed1]

Hi Team,

I need some help!!!, this is probably simple. Always struggled with Automation

I have two departments:

Restaurant
Take Away (Custom Package Delivery)

I would like implement Re-open Settled Ticket and Cancel Settled payment for the Take Away department. I have implemented following tutorial. However, I’m struggling to implement Re-open settled and Cancel Settled ticket for Takeaway Department.

Always your support is appreciated.

Reprint Customer Receipt: How to create a Paid ticket Reprint Customer Receipt button

This tutorial will explain how to design a Reprint Customer Receipt button and make it only show up in the Ticket Lister It is similar and inspired from a tutorial Emre wrote but it goes into more specifics for a customer receipt and how to tag it with the Reprint Copy header. Database Tools Module Import File: For those of you with the Database Tools module purchased and installed. Reprint Receipt.zip (1.6 KB) Operational Flow: You may have a customer that requests a copy of their receipt…

Custom Package Delivery for V5

This tutorial is a re-implementation for V3 Custom Delivery Tutorial. You need to install at least 5.1.55 Version. In this tutorial I’ll show you how to implement a custom package delivery system. This implementation will allow you to assign tickets to deliverers and track waiting / delivered items. ##Preparing Deliverers We’ll start by creating a new Entity Type for Deliverers. [image] When we create a new Entity Type we can assign them to Tickets. That definition tells…

[emre]

Did you tried executing Update Ticket's Delivery Status action (while canceling payment) to change Delivery status back to Waiting?

[morshed1]

Thank you Emre . This is what I have tried, and it seem to be working. I’ll carry out additional test

Added the Update Ticket’s Delivery Status action to Rule Cancel Settled payment

Added filter - DepartmentId is 2 so that only Delivery ticket (Take away department) are displayed otherwise Ticket from Restaurant Department also appears when Tickets are re-opened /Cancel Settled payment are selected.

[morshed1]

I have observed following behaviour:

1. After opening a Settled ticket
2. Select Re-open Settled Ticket
3. Select Cancel Settled payment
4. Add any new product then close the ticket
5. if you then try to move the ticket to different table. Sambapos will crash with below error log and it will shut down. Need to restart again.

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Below crash/error log when tiring to move the ticket to table 2

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[General Info]

Application: SambaPOS
Version: 5.1.58
Region: en
DB: SQ
Machine: NABAB-PC
User: Main
Date: 3/13/2016
Time: 1:25 AM

User Explanation:

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[Exception Info 1]

Top-level Exception
Type: System.Reflection.TargetInvocationException
Message: Exception has been thrown by the target of an invocation.
Source: mscorlib
Stack Trace: at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run(Window window)
at Samba.Presentation.App.Main()

Inner Exception 1
Type: System.InvalidOperationException
Message: Sequence contains no matching element
Source: System.Core
Stack Trace: at System.Linq.Enumerable.Single[TSource](IEnumerable1 source, Func2 predicate)
at Samba.Domain.Models.Tickets.Ticket.UpdateEntity(Int32 entityTypeId, Int32 entityId, String entityName, Int32 accountTypeId, Int32 accountId, String entityCustomData, String notes)
at Samba.Presentation.Services.Implementations.TicketModule.TicketService.UpdateEntity(Ticket ticket, Entity entity, Int32 accountTypeId, Int32 accountId, String entityCustomData)
at Samba.Presentation.Services.Implementations.TicketModule.TicketService.UpdateEntity(Ticket ticket, Entity entity)
at Samba.Modules.PosModule.PosViewModel.OnEntitySelectedForTicket(EventParameters1 eventParameters) at Microsoft.Practices.Prism.Events.EventSubscription1.InvokeAction(Action1 action, TPayload argument) at Microsoft.Practices.Prism.Events.EventSubscription1.<>c__DisplayClass2.b__0(Object[] arguments)
at Microsoft.Practices.Prism.Events.EventBase.InternalPublish(Object[] arguments)
at Microsoft.Practices.Prism.Events.CompositePresentationEvent`1.Publish(TPayload payload)
at Samba.Presentation.Services.Common.ExtensionMethods.Publish[TEventsubject](TEventsubject eventArgs, String eventTopic, Action expectedAction)

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[Assembly Info]

mscorlib, Version=4.0.0.0
DevExpress.Xpf.LayoutControl.v14.1, Version=14.1.11.0
System.Xml, Version=4.0.0.0
DevExpress.Xpf.Grid.v14.1, Version=14.1.11.0
System, Version=4.0.0.0
DevExpress.Xpf.Grid.v14.1.Core, Version=14.1.11.0
WindowsBase, Version=4.0.0.0
System.Xaml, Version=4.0.0.0
Samba.Domain, Version=1.0.0.0
System.Core, Version=4.0.0.0
PresentationFramework, Version=4.0.0.0
Samba.Infrastructure, Version=1.0.0.0
Microsoft.Practices.Prism, Version=4.0.0.0
System.Runtime.Serialization, Version=4.0.0.0
Microsoft.Practices.Prism.MefExtensions, Version=4.0.0.0
System.ComponentModel.Composition, Version=4.0.0.0
PresentationCore, Version=4.0.0.0
DevExpress.Xpf.Core.v14.1, Version=14.1.11.0
Samba.Services, Version=1.0.0.0
Samba.Presentation.Services, Version=1.0.0.0
System.Windows.Forms, Version=4.0.0.0
System.Drawing, Version=4.0.0.0
Stateless, Version=1.0.0.0
Samba.Persistance, Version=1.0.0.0
PropertyTools, Version=2012.4.14.1
Samba.Localization, Version=1.0.0.0
ReachFramework, Version=4.0.0.0
Samba.Infrastructure.Data, Version=1.0.0.0
EntityFramework, Version=6.0.0.0
FluentValidation, Version=3.4.0.0
Omu.ValueInjecter, Version=2.3.0.0
Microsoft.Practices.ServiceLocation, Version=1.0.0.0
Microsoft.CSharp, Version=4.0.0.0

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[System Info]

Operating System
-Microsoft Windows 10 Pro
–CodeSet = 1252
–CSDVersion =
–CurrentTimeZone = 0
–FreePhysicalMemory = 5325980
–OSArchitecture = 64-bit
–OSLanguage = 1033
–ServicePackMajorVersion = 0
–ServicePackMinorVersion = 0
–Version = 10.0.10586

[emre]

That seems to relates with calculation templates but can’t spot exact case… Does it happens for all tickets or tickets that contains a discount or some other calculation?

[morshed1]

yes, it happens for all tickets without any discount or any other calculation.

[emre]

can you zip and PM me your database backup?

[morshed1]

sure I’ll send it shortly.

[QMcKay]

This is not valid Constraint syntax …

Without looking at the Delivery Tutorial, it should be something like:

'{TICKET STATE:DeliveryStatus}' == 'Paid'

[emre]

When you settle a ticket we remove 0 amount account transactions but when you reopen them auto round calculation templates remains inside ticket without related account transactions. That would work without issues on next release. Until that you can either temporarily disable auto rounding or reopening settled tickets or don’t move reopened tickets

[morshed1]

Thanks, I’ll use the temporarily workarounds until next release.