na1978
January 17, 2015, 7:38pm
1
@emre
I think, I might have found a minor issue with Order Tags. It seems that if you Print Customer Receipt without closing Order Tag screen, not all products print in Customer Receipt.
SambaPOS version: 4.1.82
Steps to reproduce issue:
Enter a product without Order Tags
Enter a product with Order Tag and leave Order Tag screen open
Print Customer Receipt
Kitchen ticket shows all products.
Customer Receipt is missing products. If I open and print Customer Receipt again, it will print all products on Customer Receipt
It is a minor issue, but I wanted to bring it to your attention.
Best Regards,
Jesse
January 17, 2015, 7:45pm
2
Show your template for both?
na1978
January 17, 2015, 7:49pm
3
[LAYOUT]
-- General layout
<T>Customer Receipt
<L00>
<C10>Table No: {ENTITY NAME:Table}
<C10>Ticket No: {TICKET NO}
<C10>Server: {USER NAME}
<L10>{ENTITY NAME:Customer}
<DB>
<L00>Date: {TICKET DATE}
<L00>Time: {TIME}
<F>-
{ORDERS}
<F>=
<EB>
{DISCOUNTS}
[<J00>DISCOUNT-Dollars Off|{ORDER TAG TOTAL:Discount Custom}]
[<J00>DISCOUNT-Percent Off|{ORDER TAG TOTAL:Discount Custom Percent}]
<J00>Sub-Total:|{PLAIN TOTAL}
<J00>Sales Tax:|{TAX TOTAL}
[<J00>Gratuity | {CALCULATION TOTAL:Gratuity}]
<J10>TICKET TOTAL:|{TICKET TOTAL}
{PAYMENTS}
<DB>
<C00>
<F>=
<C10>-T H A N K Y O U-
<F>=
[DISCOUNTS]
<J00>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}
[PAYMENTS]
<J00>{PAYMENT NAME}|{PAYMENT AMOUNT}
[ORDERS]
-- Default format for orders
<J00>- {QUANTITY} {NAME}|{PRICE}
{ORDER TAGS}
[ORDER TAGS]
-- Format for order tags
<L00> {ORDER TAG NAME}
[ORDERS:Gift]
-- Format for gifted orders
<J00>- {QUANTITY} {NAME}|**GIFT**
{ORDER TAGS}
[ORDERS:Void]
-- Nothing will print for void lines
[ORDER TAGS]
-- Format for order tags
[ORDER TAGS:Discount Custom Percent]
{ORDER TAG NAME} {ORDER TAG NOTE} or ${ORDER TAG TOTAL:Discount Custom Percent}
[ORDER TAGS:Discount Custom]
{ORDER TAG NAME} ${ORDER TAG NOTE}
[ENTITIES:Table]
-- Table entity format
<L00>Table: {ENTITY NAME}
[ENTITIES:Customer]
-- Customer entity format
<J00>Customer: {ENTITY NAME} | {ENTITY DATA:Phone}
Kitchen Template:
[LAYOUT]
<C10>Ticket
<L00>Date: {TICKET DATE}
<L00>Time: {TIME}
<L00>Ticket No:{TICKET NO}
<L10>Server: {USER NAME}
<L10>Table: {ENTITY NAME:Table}
<L10>{ENTITY NAME:Customer}
<C10>{TICKET TAG:TO GO}
<F>-
{ORDERS}
[ORDERS]
<L10>{QUANTITY} {NAME}
{ORDER TAGS}
[ORDERS:Void]
<J10>- {QUANTITY} {NAME}|**Void**
{ORDER TAGS}
[ORDER TAGS:Discount Custom]
[ORDER TAGS:Discount Custom Percent]
[ORDER TAGS]
-- Format for order tags
<L10> {ORDER TAG NAME}
Thanks @Jesse
QMcKay
January 17, 2015, 7:53pm
4
Please also show these settings for each:
Jesse
January 17, 2015, 8:01pm
6
Did you mess with the Enabled State of Print Bill command btw? It should be as follows.
na1978
January 17, 2015, 8:03pm
7
Not intentionally, maybe by mistake.
Customer Receipt prints properly if I close Order Tag screen before clicking Print Bill or if I reopen ticket and click Print Bill again.
Jesse
January 17, 2015, 8:04pm
8
Show your Print Bill Rule? Expand the actions in it please. I can not reproduce it on my system running 4.1.82
It is printing the full order and order tags regardless if i press it with Order tags selection open or not. This is both ticket and kitchen
Testing was done on 4.1.82 with default fresh database.
1 Like
na1978
January 17, 2015, 8:12pm
9
@Jesse
I added New Orders,Unpaid,isClosed to Enable States, but it does not fix the issue.
Not sure what you mean to expand actions? Should I take a larger screen shot?
Jesse
January 17, 2015, 8:13pm
10
You did not show the Print Bill rule yet. Expand by clicking on the actions example:
QMcKay
January 17, 2015, 8:44pm
12
I am able to reproduce the issue. The reason I have never experienced the issue is that I don’t have my Printing Buttons mapped to Ticket Row 2. They are mapped to Ticket only, so I must close the Order Tag selection screen to be able to use them.
Jesse
January 17, 2015, 8:46pm
13
Hmm it works fine on mine. How did you reproduce it?
QMcKay
January 17, 2015, 8:54pm
14
What’s even worse in my case is that the Ticket is closed without having and Entity assigned to it.
And it is affecting both Print Bill and Kitchen Print in my case.
1 Like
na1978
January 17, 2015, 8:55pm
15
@Jesse ,
I re-installed SambaPOS on a different computer and I am able to reproduce it.
Move Print Bill(Automation Command) to Display under Ticket Row 2
Enter a product without Order Tag
Enter a product with Order Tag. Do not close Order Tag screen. Click Print Bill.
The first product you enter will be missing on Customer Receipt.
1 Like
Jesse
January 17, 2015, 8:59pm
16
Yeah I got it. I was doing product with order tag first. It did it on mine when I did product with order tag last.
QMcKay
January 17, 2015, 9:07pm
17
Nice arrow by the way, LOL!
1 Like
na1978
January 17, 2015, 9:10pm
18
@QMcKay
Windows 7 Snipping tool. It sucks. LOL
QMcKay
January 17, 2015, 9:14pm
19
I just use “Alt-Prt Sc
” then “Ctrl-V
” into Paint. Then I select & crop, then “Ctrl-A
”, then “Ctrl-C
”. Then in forum, “Ctrl-V
”.
I just wish I could rotate the arrows in Paint.
na1978
January 17, 2015, 9:19pm
20
@QMcKay
I normally use SnagIt by techsmith.com . I have it on my work computer and it works really good. I did not bring my work computer home today.