I want to implement the Order Ready functionality on item wise rather then a ticket wise. For example
I have an order which contains.
3 X Small Peppy Paneer Pizza
1 X Medium Veg Extracavenza Pizza
2 X Choco lava cake
Token No: 23
My case is if any of the above item is ready i.e. (2 X Choco lava cakes) i don’t want customer to wait for other items. I want to pass the item as it is ready. So I want the** Item ready button in place of Order ready**.
Please provide me the way to achieve this functionality.
You should probably give some more detail on how you intend to display “Ready” Orders, because changing the StatusState of an Order is a simple process involving a single Automation Command, Action, and Rule. Are you using Ticket Lister Widgets?
By default, when you add an Order to a Ticket, the Order StatusState is New. When you close the Ticket, the Order StatusState becomes Submitted.
You can then decide to change the Order StatusState to something else with a little bit of Automation, specifically, using the Update Order State Action.
To use the following Automation, select the Order on the Ticket and click the appropriate button.
Because the following setup alters the default Order StatusState, it could very likely break your State flow in ways that you don’t want.
Best practice is to create a new State Name (Group) (ie. RStatus), and alter thatState instead. The process and setup would be the same, except you would not be updating Status, you would be updating something else, like RStatus.
Both the scenarios are different. I don’t want different queues for the different menu items.
There will be just one queue. Tickets will be displayed in one queue only. I want the provision that will make the selected order [i.e. only one product out of four product in a ticket.] [ not a complete ticket] ready.